chapter 3 job performance and commitment

Job Performance Employee behaviors that contribute to organizational goals.

Task Performance Routine, Adaptive, and Creative tasks.

Organizational Citizenship Behavior (OCB) Voluntary behaviors that improve the quality of work setting.

OCB - Interpersonal Helping, Courtesy, Sportsmanship.

OCB - Organizational Voice, Civic Virtue, Boosterism.

Counterproductive Work Behavior (CWB) Behaviors that intentionally hinder organizational goal accomplishment.

CWB Types Property sabotage, Production deviance, Political deviance, Personal aggression.

MBO (Management by Objectives) Performance management system based on achieving specific goals.

BARS (Behaviorally Anchored Rating Scales) Performance evaluation using specific behavior examples as anchors.

360-degree Feedback Performance evaluation based on input from supervisors, peers, subordinates, customers.

Forced Ranking Performance evaluation that ranks employees into fixed categories.

Affective Commitment Stay because you want to.

Continuance Commitment Stay because you need to.

Normative Commitment Stay because you ought to.

Exit-Voice-Loyalty-Neglect Four responses to negative work events: Exit, Voice, Loyalty, Neglect.