actor–observer bias
the tendency to attribute one’s own behaviour to external or situational factors, while attributing others’ behaviour to internal or personal factors
affect heuristic
making a judgment that is influenced by the emotion being experienced at the time
affective component
in the tricomponent model, the emotional reaction or feeling an individual has towards an object, person, group, event or issue
anchoring bias
cognitive bias influencing the tendency to rely heavily on the very first piece of information received (called the anchor) when making a decision and to not modify this anchor sufficiently in light of later information
attentional bias
cognitive bias influencing the tendency to prioritise attention to certain information (or other stimuli) over other information
attitude
an evaluation a person makes about an object, person, group, event or issue
attribution
the process by which we explain the cause of our own or another person’s behaviour; also used to refer to the explanation we come up with
availability heuristic
availability heuristic making a judgment based on how easy or difficult it is to bring specific examples to mind
behavioural component
in the tricomponent model of attitudes, the way in which an attitude is expressed through our actions (or how we might behave should the opportunity arise)
body language
non-verbal communication involving expression of feelings and thoughts through facial expressions, eye gaze, posture, gestures or other movements
cognitive bias
a mistaken way of thinking that leads to systematic errors of judgment and faulty decision-making
cognitive component
in the tricomponent model, the beliefs an individual has about an object, person, group, event or issue
cognitive dissonance
an unpleasant psychological state that occurs when people become aware that there is inconsistency among their various beliefs, attitudes or other ‘cognitions’, or that their behaviour conflicts with their cognitions
cognitive intervention
in relation to reducing prejudice, changing the way someone thinks about prejudice
confirmation bias
cognitive bias influencing the tendency to seek, recall or interpret information in a way that confirms existing beliefs or expectations, while dismissing or failing to seek contradictory evidence
contact hypothesis
in relation to reducing prejudice, proposes that certain types of contact between members of different groups can reduce prejudice between them
direct discrimination
when someone treats another person unfavourably because of a personal characteristic protected by the law; compare with indirect discrimination
discrimination
when a person or a social group is treated differently than others
Dunning–Kruger effect
cognitive bias whereby people overestimate their knowledge or ability, particularly in areas with which they have little to no knowledge or experience
explicit prejudice
consciously held and usually deliberately thought about
external attribution
an explanation of behaviour due to factors associated with the situation the person is in
false-consensus bias
cognitive bias influencing the tendency to overestimate the extent to which other people are like them in terms of sharing beliefs, personal characteristics or behaviours
fundamental attribution error
when explaining someone’s behaviour, the tendency to overestimate the influence of personal factors and underestimate the impact of situational factors; behaviour is attributed to internal rather than external factors
halo effect
the tendency to allow an overall positive impression of a person or a specific quality to influence beliefs and expectations about the person in other qualities
heuristic
a strategy for solving a problem or making a decision that is based on experience with similar types of problems but cannot guarantee a correct outcome
hindsight bias
cognitive bias influencing the tendency, only after an event has occurred, to overestimate the extent to which the outcome could have been foreseen
implicit prejudice
prejudice that is unconsciously held so the individual is usually unaware of it; compare with explicit prejudice
indirect discrimination
unreasonable requirement, condition or practice that disadvantages a person, or a group of people, because of a personal characteristic; compare with direct discrimination
ingroup
any group to which an individual belongs or with which an individual identifies; compare with outgroup
intergroup contact involves increasing contact between groups who are prejudiced against each other in an attempt to reduce prejudice
involves increasing contact between groups who are prejudiced against each other in an attempt to reduce prejudice
internal attribution
an explanation of behaviour due to the characteristics of the person involved, such as their personality, ability, attitude, motivation, mood or effort
misinformation effect
cognitive bias influencing the tendency for information acquired after an event to influence the accuracy of the memory of the original event
modern prejudice
a form of prejudice which tends to be subtle, hidden and expressed in ways more likely to be accepted within the majority group; compare with old-fashioned prejudice
old-fashioned prejudice
a form of prejudice in which members of the majority group openly reject minority group members and their views towards the minority group are obvious and recognisable to others; compare with modern prejudice