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social psychology
the scientific study of how we think, about influence, and relate to one another
person perception
how we form impressions of ourselves and others, including attributions of behavior
attribution theory
we explain someone's behavior by crediting either the situation (situational) or the person's stable, enduring traits (dispositional)
fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
self-serving bias
a readiness to perceive oneself favorably; take credit for positive events and blame external factors on negative events
actor-observer bias
our tendency of attributing the other person's behavior to their personal disposition and their own behavior to the situation they are facing
social comparison
by comparing ourselves to others, we judge whether we're succeeding or failing
Attitude
feelings, often influenced by our beliefs, that predispose us to respond in a particular way to objects, people, and events; attitudes affect actions AND actions affect attitudes
foot-in-the-door phenomenom
the tendency of people who have first agreed to a small request to comply later with a larger request
door-in-the-face phenomenon
persuasive strategy that involves making a large, unreasonable request first, followed by a smaller, more acceptable one
role
a set of expectations about a social position, defining how those in the position ought to behave
cognitive dissonance
the theory that we act to reduce the discomfort we feel when two of our thoughts are inconsistent; changing attitudes when our attitudes and actions clash
persuasion
changing people's attitudes, potentially influencing their actions
central route persuasion
others evidence and arguments that aim to trigger favorable thoughts, occurs when interested people focus on the arguments and respond with favorable thoughts
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
halo effect
generalize positive qualities to other aspects, even if there is no direct evidence to support it
norms
a society's understood rules for accepted and expected behavior; "proper" behavior in individual and social situations
social contagion
behavior is contagious, humans are natural mimics
conformity
adjusting our behavior or thinking to coincide with a group standard
normative social influence
influence resulting from a person's desire to gain approval or avoid disapproval
informative social influence
influence resulting from one's willingness to accept others' opinions about reality
obedience
complying with an order or command
social facilitations
in the presence of others, improved performance on simple or well-learned tasks, and worsened performance on difficult tasks
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
deindividualization
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
group polarization
the enhancement of a group's prevailing inclinations through discussion within a group; like minds polarize
groupthink
the mode of thinking that occurs when the desire for harmony in a group overrides a realistic appraisal of alternatives
culture
the enduring behaviors, ideas, attitudes, values, and traditions shared by a group of people and transmitted from one generation to the next
tight culture
a place with clearly defined and reliably imposed norms
loose culture
a place with flexible and informal norms
aggression
any physical or verbal behavior intended to harm someone physically or emotionally (genetic, neural, biochemical)
frustration-aggression principle
frustration creates anger, which can generate aggression
social script
a culturally modeled guide for how to act in various situations
proximity
geographic nearness
mere exposure effect
the phenomenon that repeated exposure to novel stimuli improves the liking of them
similarity
the more alike people are, the more their liking endures
3 ingredients of our liking for one another
proximity, physical attractiveness, similarity
the reward theory of attraction
we will like those whose behavior is rewarding to us, and we will continue relationships that offer more rewards than costs
passionate love
an aroused state of intense positive absorption in another, usually present at the beginning of a love relationship
companionate love
the deep attachment we feel for those with whom our lives are intertwines, as love matures it becomes this
equity
a condition in which people receive from a relationship in proportion to what they give to it
self-disclosure
revealing intimate aspects of oneself to others
key elements of gratifying and enduring relationships
equity and self-disclosure
altruism
unselfish regard for the welfare of others
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximise benefits and minimise costs
reciprocity norm
an expectation that people will help, not hurt, people who have helped them
social responsibility norm
an expectation that people will help those needing their help
conflict
a perceived incompatibility of actions, goals, or ideas
social traps
a situation in which the conflicting parties, by each rationally pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
mirror-image perceptions
mutual views often held by conflicting people, as when each side sees itself as ethical and peaceful and views the other side as evil and aggressive
self-fulfilling prophecy
belief that leads to its own fulfillment
4 c's of promoting peace
contact, cooperation, communication, conciliation
superordinate goals
shared goals that override differences among people and require their cooperation
GRIT
Graduated and Reciprocated Initiatives in Tension-Reduction; a strategy designed to decrease international tensions
industrial-organizational psychologist (I/O)
apply psychology principles in the workplace, might use these techniques to improve relationships among people working together or for a common company or program