Business Operations

Job Production

Producing a one-off item specially designed for the customer.

Flow Production

Producing items in a continually moving process.

Lean production

Maximizing customer value while minimizing waste

Just-In-Time Production

Process in which items are ordered

Stock/Inventory

Includes the goods and materials a business holds for the ultimate goal of resale, or for use in production

Buffer Stock

Minimum level of stock held by a business to ensure processes run normally.

Supply Chain

All the business and people

Logistics

The movement of goods

Customer Engagement

The business' main goal is a satisfied customer. Can result in customers having a good experience with the business.

Post-sales service

Meeting the customers needs after they purchase a product. Such as servicing or repairs.

Customer Loyalty

When a customer makes repeated purchases from a business

Factors Affecting the Choice of Suppliers

How do you measure for quality?

Reject rates, Product returns, and Product Recalls

Total Quality Management (TQM)

Whole-business approach to ensuring quality, with the aim of eliminating problems before they occur

Methods of Maintaining Consistent Quality

The Benefits of good Customer Service

Automating Customer Service

Procurement

Selecting suppliers, establishing a terms of payment, negotiating a contract.