Competency 2: Group Development

Chapter 9 - Foundations of Group Behavior, Chapter 14 Conflict and Negotiation

Formal groups

stipulated behaviors in pursuit of organizational goals

Role conflict

“A” is devout and very active in a church. “A” is also a very dedicated employee. “A’s” manager offers “A” a promotion, but the new role will require work on Sundays. “A” would like the promotion but realizes that it would require missing some church activities. In this situation, A is most likely to experience ________.

Ensuring that individual contributions to the group's outcome are identified

Which of the following is an effective means of countering social loafing?

Which of the following statements is true regarding the effect of group cohesiveness and performance norms on group productivity?

When both cohesiveness and performance norms are high, productivity will be high.

Groupthink

no discussion or evaluation of alternatives; members conform to group opinion. members just blindly agrees to everything without independent thinking or open discussion

Studies demonstrate that ________ conflicts are almost always ________.

Relationship; dysfunctional

Stage II of the conflict process is characterized by

perceived conflict (awareness of differences) and felt conflict (emotional involvement)

avoiding

withdrawing from or ignoring conflict rather than addressing it directly

behavior stage

the 4th stage of the conflict process, where conflict becomes visible

group shift

 when a group's final decision becomes more extreme than what members thought on their own