Professional communication

Communication

The process of sending and receiving messages

Verbal Communication

spoken communication

Nonverbal Communication

Communication without words

Intrapersonal Communication

Communication with yourself that occurs within your mind

Interpersonal Communication

Ongoing interaction between two people

Group Communication

Interaction among people who share an interest or a common purpose

Public Communication

Involves one speaker or a small group of presenters talking to an audience

Mass Communication

One-way communication to large audiences

Impromptu Speech

Speaking without preparation

Manuscript Speech

Speaking from a prepared script (reading word-for-word)

Memorized Speech

Speaking from memory (word-for-word)

Extemporaneous Speech

Speaking from an outline or notes

Context

The situation around which communication takes place

Sender

The person who transmits a message

Receiver

The person who intercepts a message and then decodes it

Message

That which is said or sent

Feedback

The reaction the receiver gives to a message

Channel

The way we get our message across

Noise

Any barrier or obstacle that gets in the way of communication

Body Language

The body's position and movements as one communicates

Gestures

Movements of the hands and arms to communicate and help make a point

Facial Expressions

Movements of the eyes, eyebrows, and mouth that communicate one's attitudes and feelings to others

Eye Contact

The visual connection between people that establishes credibility with the audience

Proximity

Physical closeness or distance from speaker to audience

Confidence

Faith or belief that one will act in a right, proper, or effective way

Fear

An unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat

Phobia

An exaggerated usually inexplicable and illogical fear of a particular object, class of objects, or situation

Stage Fright

Nervousness felt at appearing before an audience

Listening

Voluntary act that involves the search for meaning

Hearing

Biological process or an automatic reaction of the senses to sound

Appreciative Listening

Listening to things you like to hear; enjoyment

Empathic Listening

Listening with a sense of concern; encourages people to talk freely without fear of embarrassment

Critical Listening

Evaluating everything you hear in order to make a decision, for information, and to understand something important

Deliberative Listening

Listening to detect a problem or flaw, logical reasoning, listening from your own perspective

Pseudo Listening

Pretending to listen or false listening