Managing for Quality and Performance Excellence - Key Terms

Flashcards covering key vocabulary and concepts from the lecture notes on building and sustaining quality and performance excellence including organizational change, alignment, integration, and self-assessment.

Sustainability

The ability to address current needs and have the agility and management skills and structure to prepare successfully for the future.

Corporate Culture

An organization’s value system and its collection of guiding principles.

Strategic Change

Organizational changes resulting from strategy development and implementation that are generally externally focused and relate to significant customer, market, product/service, or technological opportunities and challenges.

Process Change

Organizational changes resulting from operational assessment activities that deal with the operations of an organization.

Alignment

The consistency of plans, processes, actions, information, decisions, results, analysis, and learning to support key organization-wide goals.

Integration

The harmonization of plans, processes, information, resource decisions, actions, results, and analyses to support key organization-wide goals.

Best Practices

Practices recognized by the business community to lead to successful performance.

Five Universal Best Practices

Cycle-time analysis, process value analysis, process simplification, strategic planning, and formal supplier certification programs.

Five Activities of Learning Organizations

Systematic problem solving, experimentation with new approaches, learning from their own experiences and history, learning from the experiences and best practices of others, and transferring knowledge quickly and efficiently throughout the organization.

Self-Assessment

The holistic evaluation of processes and performance to identify both strengths and opportunities for improvement.