English Professional for Tourism Review

Comprehensive vocabulary flashcards covering the English professional terminology for the tourism and hospitality sectors, including logistics, measurements, grammar, and customer relations, and safety.

Tourism (UNWTO Definition)

Social, cultural, and economic phenomenon involving the movement of people to places outside their usual environment for personal or professional purposes.

Intangible Nature

A service feature meaning the product cannot be seen, touched, or tested before purchase; it is experienced rather than possessed.

Perishability

The concept that tourism products like hotel rooms or airplane seats cannot be stored for future sale; if not used, the opportunity is lost.

Complementarity

The link between different travel components like transport, meals, and lodging that work together to create a single experience.

Differentiation

The variation in service quality and traveler perception, as the same service can never be performed exactly the same way twice.

Tour Operator

A wholesaler that organizes flights, transfers, and hotel bookings to sell them as a package directly or through agencies.

Travel Agency

An intermediary that sells holidays, package tours, and tickets, while advising travelers on their requirements.

Ancillary Service Providers

Companies providing additional services like travel insurance, car rentals, event tickets, and tour guides.

$$\text{Imperial Measurement System}$$

The system of measurement used historically in the British Empire and currently in countries like the USA for units of length and weight.

$$\text{1 inch (in)}$$

A unit of length equal to $2.54\,\text{cm}$.

$$\text{1 pound (lb)}$$

A unit of weight equal to $16\,\text{ounces}$ or approximately $0.454\,\text{kg}$.

$$\text{1 gallon (gal)}$$

A unit of volume equal to $4\,\text{quarts}$, measuring $4.54\,\text{liters}$ in the UK and $3.785\,\text{liters}$ in the USA.

$$\text{Fahrenheit (}^{\circ}\text{F)}$$

The temperature scale commonly used in the USA where the freezing point of water is $32\,^{\circ}\text{F}$ and the boiling point is $212\,^{\circ}\text{F}$.

Quantifiers

Words or expressions used to describe quantity, such as 'much' for uncountable nouns and 'many' for countable nouns.

Down Payment

The initial percentage of the total cost, often $40\,\%$, required at the time of booking to secure a reservation.

No Show

A situation where a customer fails to arrive for a service or late cancellation occurs, often resulting in a $100\,\%$ charge.

Domestic Tourism

Travel that takes place within the traveler's own country for holidays, short breaks, or day trips.

Inbound Tourism

International tourism where residents from other countries visit your country.

Ecotourism

A type of tourism focused on visiting natural environments on a small scale while minimizing negative local impacts.

Escorted Tour

A structured program involving sightseeing and meals where a tour escort accompanies the group from start to finish.

Electronic Ticket (e-ticket)

A digital document received via email that serves as evidence of a booking and contains a flight number and passenger details.

Boarding Pass

A document identifying the passenger, flight, gate, and seat, issued after check-in to allow boarding of the aircraft.

Voucher

A pre-paid coupon or document exchanged for services like lodging or meals upon presentation to the supplier.

Net Rates

The specific prices negotiated between suppliers and tour operators before margins or commissions are added.

Commission

The profit earned by travel agents, representing the difference between the advertised price and the reduced supplier price.

Express Terms

The written conditions and requirements of a holiday contract, including the destination, price, and itinerary.

Implied Terms

Legal requirements automatically part of a contract, such as the mandate that services must be provided with reasonable care and skill.

Activity Holiday

Organized travel where participants engage in specific activities like hiking, skiing, or scuba diving.

Itinerary

A complete travel schedule or the itemized route of a means of transport.

Baggage Claim

The designated area in an airport where arriving passengers collect their checked suitcases from a carousel.

Customs

The government agency and checkpoint at international borders responsible for controlling the flow of goods and luggage.

Collision Damage Waiver (CDW)

An optional car hire insurance that exempts the driver from responsibility for damage caused during a collision.

Medium Rare

A dining term for meat cooked to an internal 'point' that remains somewhat red/pink in the center.

Doggie Bag

A container provided by a restaurant for customers to take home leftover food.

Formal Communication

A method of official correspondence used with customers to create a professional first impression, often via business letters.

European Health Insurance Card (EHIC)

A card providing access to free or cheaper emergency medical care for travelers within the European Union.

Repatriation

The process of returning a person to their home country, often covered by travel insurance in medical or emergency cases.