63994ce36160af67a4fb5009_HS_Business_Administration_Core_Sample_Exam_22

What is the key to complying with laws and regulations?

Focusing on those that apply to you.

What prereading activity helps businesspeople determine the relevance of online information?

Scanning titles and headings.

What does Kelly's mistake in ignoring written instructions illustrate?

The importance of following written directions.

How can Andreas encourage his coworker Melissa during her presentation?

By nodding, smiling, and maintaining eye contact.

What should Carmen remember when following written instructions?

Don't rush.

Which rule is important for good listening?

Listen with empathy.

What disadvantage does nonverbal communication have?

It may not be interpreted accurately.

What should you consider when evaluating an idea objectively?

Potential problems.

What information should Pablo collect when taking a phone message?

Name, organization, and phone number.

What is a key to effective note-taking?

Active listening.

What visual representation should Alma use for her budget presentation?

A pie chart.

How should Maria communicate important changes in insurance policy?

In a memo.

What must you always do when writing emails to coworkers?

Write 'please' and 'thank you' when necessary.

What type of message is Kevin's letter about product discounts?

An informative message.

What is one potential consequence of publicly tweeting negative comments about a company?

Being fired.

What is the first step of problem-solving in a group?

Defining the problem.

How should employees deal with a customer as exemplified by the employee speaking to Mr. Hinkle?

They should be well informed and able to help customers.

What positive impact does enforcing a store's return policy have?

Reduce misunderstanding and ill will.

What is Mr. Martin's complaint based on regarding the software?

The salesperson provided inaccurate information.

What does developing a brand promise help a company do?

Communicate its commitment to meeting customers' expectations.

What should managers do to reinforce a company's customer-friendly image?

Communicate the company's service-quality expectations to employees.

Which of the following is an example of a capital good?

A plow.

By purchasing running shoes instead of a sweatshirt, what cost is Owen giving up?

The opportunity cost.

What utility is created by changing a product's form?

Form utility.

How do producers decide what to produce?

By comparing relative prices.

Who is Ricky's wealthy investor known as?

An angel investor.

What drives business growth in a private enterprise economy?

Profit and competition.

What risk is transferred when Marlon receives a warranty on his oven?

Transferring business risk.

What result does emotional intelligence have?

It helps you manage your emotions.

What instinct do we have when driving through traffic lights?

To categorize people and things to keep us safe.

What shows a job applicant's initiative when applying for a position?

Sending a letter of application.

What should you do to show loyalty when classmates gossip about a friend?

Defend your friend.

How may qualified employees who behave unethically harm themselves?

By being passed over for promotions.

What difficulty arises from failing to take responsibility for decisions?

Getting along with others.

What principle is Siobhan demonstrating by treating others fairly?

Building trust.

What ethical principle helps Tori recognize an ethical dilemma about taking something?

Respect.

What prevented Hannah from managing her workplace commitments effectively?

Procrastination.

What attitude characterizes individuals who tolerate ambiguity?

Optimistic.

Which attitude do indifferent salespeople exhibit?

Indifference.

How does empathy benefit a business's employees?

By helping them get along with coworkers.

What defines a concise statement?

One that presents only relevant information.

What conflict response mode is Maggie using by avoiding Frank?

Withdrawal.

What strategy helps successfully navigate office politics?

Refusing to spread false rumors.

What must be determined when evaluating a personal vision?

If it will have measurable goals.

What trait do inspired people generally exhibit?

More openness to new experiences.

What best describes a person with high achievement orientation?

Persistence.

Which individual is likely to challenge the status quo?

A person who uses critical thinking to evaluate a situation.

What characteristic do effective coaches possess?

Approachable.

What combines a person's characteristics to form personality?

Personal characteristics.

What is necessary for thoroughly examining a viewpoint?

Reading information from several different sources.

What is one benefit of using a smartphone for mobile payments?

Convenience.

What does using money to buy a computer illustrate?

Medium of exchange.

What does investing help build?

Wealth.

What makes Rachel's goal of saving $100,000 unrealistic?

Her annual salary is only $30,000.

Why do individuals gain wealth from retirement accounts?

Employers sometimes match contributions.

What does net pay represent on a paycheck?

The actual take-home pay after deductions.

What process does Lalita perform when she signs the check?

Endorsing the check.

What is Sheila charged on her remaining credit card bill amount?

Annual percentage rate (APR).

How should Isaiah correct an error on his credit report?

Contact the appropriate credit bureau.

What is one way to protect against identity theft?

Limit the number of credit cards you have.

What effect does paying bills online have?

It may be easier to keep track of payments.

What does the interest on a loan represent?

Compensation to the lender for taking a risk.

What type of financial institution is owned by its members?

Credit union.

What is Ethan's $25 payment to a doctor's office?

Copayment.

How can businesses use financial information?

To identify trends.

What signifies how well a business generates cash flow?

Return on capital.

What is an advantage of veteran staff members helping orient new workers?

New hires often have questions they feel uncomfortable asking their managers.

What marketing function addresses product offerings?

Channel management.

What type of information should you consult when writing on vaccines?

Current.

What source is most reliable for determining mercury levels in fish?

An online article written by a marine biologist.

What is an example of using a quotation in a newsletter for product information?

Communicating product information through a CEO’s statement.

What prevents Chloe from accessing data on CDs?

They have become obsolete.

What is a key characteristic of an effective information management system?

All information is accurate.

What is the primary function of RAM in a computer?

Serves as a temporary holding area for files and programs.

What does Jamal do to manage his productivity with a calendar function?

Uses scheduling applications.

What does Bill use to view web pages at home and work?

Browsers.

What allows a user to retrieve business records in a database?

A database query.

What is an important consideration for posting graphics on a website?

Download time.

In which operations aspect does Tim manage products?

Logistics.

When should Jackie read equipment instructions?

Before using the equipment for the first time.

What does OSHA ensure for workplaces?

They maintain safe, hazard-free workplaces.

What is Karen's example of team leadership during an emergency?

Staying calm in emergency situations.

What is the most effective deterrent to shoplifting?

Electronic article surveillance tags.

What characteristic is necessary for maintaining workplace security?

Being observant.

What is the reason for monitoring projects?

It saves time and resources.

What should industrial purchasers obtain from potential vendors?

Price quotations.

What production activity assists businesses in deciding how much to produce?

Forecasting.

What maintains the right number of products in relation to demand?

Inventory management.

What consequence might arise from not protecting confidential employee information?

Damaged workplace environment.

What do personal grooming habits impact?

Personal hygiene.

What does using a decision-making model ensure?

They made a good effort.

Which applicant is most likely to meet employer expectations?

Penelope, who asked a successful veteran coworker to be her mentor.

What is an example of job shadowing?

Kayla follows the public relations director to learn about their career.

Which career suits an introvert who enjoys structure?

Accountant.

How have technological advancements benefited entrepreneurs?

They can operate their businesses entirely from their computers.

What shows a good attitude during a job interview?

I have skills that this company could use.

What is important for a professional-looking resume?

Proofread the document for spelling errors.

How does Sally gain experience in her field of interest?

By doing volunteer work.

Where are company protocols most likely found?

In a company handbook.

What does a company’s chain of command provide?

A personal map for career success.