Workplace Communication Flashcards

Flashcards for Workplace Communication lecture review.

___ organizations provide products or services.

Economic

___ organizations have and distribute power/control.

Political

___ organizations mediate & resolve conflicts between others.

Integration

___ organizations promote culture, education, and social support.

Pattern-maintenance

__ communication flows from Superior to Subordinate.

Downward

__ communication flows from Subordinate to Superior.

Upward

__ communication flows between Equal to Equal.

Horizontal

A __ is a person who brings organizations together by sharing information between groups.

boundary-spanner

A _ involves assessing Strengths, Weaknesses, Opportunities, and Threats.

SWOT

External forces that could benefit you are considered __ in a SWOT analysis.

Opportunities

External forces that could disadvantage you are considered ___ in a SWOT analysis.

Threats

A __ is the key values that represent you.

Personal Brand

Your ___ is made up of all your contacts and relationships.

Personal Network

The AIDA approach to cover letters includes Attention, Arouse interest, Desire, and __.

Action

A resume should quantify __ when possible.

accomplishments

A resume should include contact information, education, experience, skills, and __.

references

A resume should be organized in __ order.

Reverse Chronological

__ is effectively sending and receiving job-related content to and from others.

Information sharing

__ is creating and continuing positive workplace connections with others.

Relationship maintenance

__ is reducing outward displays of negativity.

Avoiding negative emotion

__ is using communication to promote coherent work flow.

Organizing

__ is smiling & gesturing, using “we” & first names to create closeness.

Immediacy

__ is empathetic listening, comfort & advice, confidentiality.

Supportiveness

__ is using symbols with multiple interpretations and being unclear on purpose.

Strategic ambiguity

__ is adapting your conversation style & easily transitioning to different topics.

Interaction management

With , you will ask questions to clarify; put most things in writing.

Cross-cultural skills

Examples of compliance-gaining strategies are Promise, Threat, Pre-giving, Moral appeal, and __.

Liking

__ is negotiate (effective) tactic to manage an existing conflict.

Compromise

__is a thoughtful negotiation that seeks the best possible outcome, though it takes more time & effort.

Collaboration

__ is denying a conflict exists.

Avoidance