Conflict Resolution

conflict

to come into disagreement, be contradictory, or in opposition to

constructive response

leads to learning, problem solving and better relationships

deconstructive response

leads to escalation, hostility and animosity

internal conflict

struggle within an individual.

external conflict

disagreement or clash with an outside force, such as a person, group, or situation.

competition ( eyes on the prize )

A style where one party is highly assertive about reaching their goals at the expense of others

avoidance

A style where one party doges the conflict by not expressing their feelings or views.

accomodation

A style where one party lets the other win to keep the peace. This style is best when one party is less determined to get their way.

compromise

a style that involves both parties making concessions to reach a solution that partially meets the needs of both sides

collaboration

A win/win style where the parties exchange info and work to find a mutually beneficial solution

assumptions

• are not always true

• can be difficult to realize when we are making them

• simplify the world

conflict response cycle

relationship - event - emotion (how you feel) - assumption (what you think happened)- reaction (what you do) - outcome