supply chain processes exam 1

what are the key elements of the Toyota Philosophy as discussed in Lesson 2

The key elements of the Toyota Philosophy include a focus on continuous
improvement (kaizen), respect for people, long-term thinking over short-term profits, and a
strong emphasis on eliminating waste (muda) in all forms. These principles guide decision-
making processes to ensure quality and efficiency while fostering a culture of teamwork and
employee empowerment.

describe the concept of “waste” and its significance in Lean methodology as introduced in Lesson 2

In Lean methodology, "Waste" refers to any activity or process that does not
add value to the customer. There are 8 types of waste, including defects, overproduction,
waiting, non-utilized talent, transportation, inventory, motion, and extra processing. Identifying
and eliminating these wastes is crucial because it helps streamline processes, reduces costs, and
improves overall efficiency and customer satisfaction.

explain the importance of understanding “supply chain design'“ and its relationship to Lean Leadership, as covered in Lesson 3

Understanding "Supply Chain Design" is crucial in Lean because it involves
optimizing the entire network of operations from supplier to customer to minimize waste and
enhance efficiency. Lean Leadership plays a vital role by promoting a culture of continuous

improvement and collaboration across all parts of the supply chain. This alignment helps ensure
that every step in the supply chain adds value and responds quickly to customer needs

what is '“value stream mapping” (VSM) and why is it important in process improvement?

"Value Stream Mapping" (VSM) is a lean tool used to visualize and analyze
the flow of materials and information required to bring a product or service to a customer. It
identifies every step in a process and categorizes each as either value-added or non-value-added.
VSM is crucial because it helps organizations pinpoint inefficiencies and areas of waste,
allowing them to develop strategies to streamline processes and enhance value delivery.

what role does “service blueprinting” play in process improvement in the service industry?

"Service Blueprinting" is a strategic tool in process improvement that helps
visualize the service delivery process by detailing each interaction between customers and
service providers. It highlights potential fail points, handoffs, and areas of customer interaction
that may require improvements. This tool is essential in the service industry because it enables
organizations to optimize service processes, enhance customer satisfaction, and ensure
consistent, high-quality service delivery.

How does TPS address quality control during the production process?

By empowering workers to identify and resolve issues as they occur

Which industry was the focus of Accenture's study on service excellence?

Automotive dealerships

What is required for a company to achieve operational excellence?

Disciplined practice and continuous improvement

What is one of the primary reasons businesses risk losing customers, according to the Accenture study mentioned in the passage?

Option D

Unhappy customers

In the context of the readings in this course, what does "service excellence" mean?

Exceeding customer expectations through exceptional service

What is the purpose of 'Kanban' in the Toyota Production System?

To manage inventory levels and signal when to reorder

What was Ryan Tierney's (Seating Matters) Grandfather's occupation?

Sheep Farmer

According to the video, Why There are Now So Many Shortages (It's Not COVID), how does Toyota ensure continuous improvement in their processes?

By conducting regular team reviews and incorporating feedback

What does Ryan Tierney's company Seating Matters Manufacture?

Therapeutic Seating

What does the video, Why There are Now So Many Shortages (It's Not COVID), suggest is a crucial factor in Toyota’s success in manufacturing?

The integration of lean principles and employee engagement

What does 'Jidoka' refer to in the context of Toyota's production system?

Automation with a human touch

What is the primary philosophy behind the Toyota Production System (TPS)?

Eliminating waste and continuous improvement

What percentage of customers surveyed in the Accenture study rated their insurance provider as "trustworthy"?

27%

What percentage of employees at Ryan Tierney's company Seating Matters are engaged in process improvement?

100%

Which of the following is NOT a component of the Toyota Way's 4Ps?

Profits

What key element of Toyota’s approach to problem-solving is highlighted in the video: Why There are Now So Many Shortages (It's Not COVID)?

Using the “Five Whys” technique to identify the root cause of problems

What is the purpose of 'Genchi Genbutsu' in Toyota's approach?

Going to the source to understand the situation

What does the term 'Kaizen' refer to in the context of TPS?

Continuous improvement through small, incremental changes

What is the name of Ryan Tierney's (Seating Matters) podcast show?

Lean Made Simple

Which principle is emphasized by the concept of 'Just-in-Time' in TPS?

Producing goods only as they are needed

What is the role of senior leadership in Lean processes?

To be serious about the need for change

What is one significant difference between traditional management systems and Toyota's management system?

Traditional systems leave the execution of solutions to team members, while Toyota's system leaves the creation of solutions to team members

Which of the following is Not one of the two pillars that make up the Toyota House of Lean?

Standards

Regarding the Nummi Case Study, what kind of workers were at the new partner plant?

Slow workers

It is acceptable to creating a "Burning Platform" to initiate change.

False

Which of these is NOT one of the Toyota Way 4P Principles?

Portion

Why is creating a successful demonstration project considered a powerful way to engage senior leaders in Lean practices?

It allows people to learn Lean practices through doing

Why is creating a successful demonstration project considered a powerful way to engage senior leaders in Lean practices?

It allows people to learn Lean practices through doing

Which of these is NOT one of the eight factors that Harvard Professor, David Garvin, said companies use to assess quality?

Torque

What is the role of visual controls in Lean?

Providing real-time guidance for decision-making

What is Lean primarily focused on?

Creating value from the customer's perspective

How does Toyota's management system differ from traditional management systems?

Toyota's system specifies how to develop solutions using PDCA and leaves creating the solution to team members

It is acceptable to conduct a Customer Empathy Map virtually.

true

Regarding the Nummi Case Study, what did those interviewed think was necessary for success to handle jobs with harmonized steps?

communication

It is acceptable to have a healthy dissatisfaction with the status quo.

true

Regarding the Nummi Case Study, what is one of the biggest things expected from the new plant?

High quality and low price

What is the first question in 'Avoiding the Continuous Appearance Trap'?

Are You Content?

Regarding the Nummi Case Study, when asked which country the car belongs to, which country did they agree on?

American car

Regarding the Nummi Case Study, what was emphasized about working with management?

Understanding management and being understood by management

Regarding the Nummi Case Study, which company did Toyota partner with?

General Motors

Which of the following is not one of the 8 wastes?

Dropping

Progressive Lean Leadership is far more common than Traditional Leadership.

false

What type of form did Bob Emiliani post on LinkedIn to use for getting more CEO's to go all in with Lean Management?

A-3

Bob Emiliani talks about Classical Management and uses the comparison of...

Preconceptions vs Perceptions

What was Bob Emiliani's challenge to the world?

Why do most CEO's prefer Classical Management

One way employee engagement can be increased is with greater compensation/pay.

false

What is not one of the three main characteristics of effective communication patterns within successful organizations?

loyalty

The process of setting consensus goals for long term improvement is called....

Hoshin Kanri

The best way to build and sustain a Continuous Improvement Culture is with...

Incremental Small Changes

Dr. Likers Lean Leader Development Model says "When coaching and developing others we should focus on the five areas of; Relationships, Assessment, ….., Support, and Results.

Challenge

The first step in managing your personal self development following the PDCA model is...

Develop a personal vision or true north

What is the first step in Dr. Jeff Likers Lean Leader Development Model?

Commitment to Self Development

Lean Leadership should compliment management, not replace it.

true

What activity is generally not associated with Lean Leadership?

Planning and Budgeting

When a supplier to Toyota encounters a problem Toyota...

Offers to help and work with them to solve their issue or problem

The biggest thing most people overlook about the Toyota Production System is that it is a system designed for?

Learning

When looking to understand a Supply Chain we should begin with the.................in mind?

Customer

A supply chain is all stages involved in fulfilling a customer request including in-direct functions.

true

What allowed Toyota to weather the storm so well during the Covid-19 Pandemic?

Utilizing TPS (Toyota Production System)

What is it called when we talk about having enough resources to fulfill our plan to make a product?

Aggregate or Resource Planning

What makes a Supply Chain so difficult to manage?

Variability