Attitudes & Job Satisfaction

Which of the following statements represents the cognitive component of attitude?

This job is not giving me an opportunity to explore my skills.

1.     Javier has two passions, his profession, he is an engineer and the environment, in fact he is affiliated to Green Peace and collaborates with many projects of this organization. He has just received a very attractive job offer, in economic, scientific and future terms. It is for a nuclear power plant in France. We can expect Juan to...

a.     Accept it and change his attitude by introducing dissonant elements in his analysis. 

1.     Answer to the following statement: "Behavior always comes from attitudes."

a.     No, sometimes it can also be the other way around.

1.     Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?

a.     Cognitive component.

1.     Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________.

a.     perceived organizational support

1.     An individual's involvement with, satisfaction with, and enthusiasm for the work he or she does is known as employee engagement.

a.     True

1.     The business head at Solaris Services was alarmed by the finding of a recent survey conducted in-house which revealed that most employees were dissatisfied with their work. He holds a meeting with various department heads to identify ways to stem the brewing discontent. One manager suggests providing employees with greater training opportunities. What assumption is the manager making?

a.     Employees feel that their employer does not value them enough to make investments in them.

1.     Which of the following is true about the correlation between salary and job satisfaction?

a.     Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.

1.     ________ is moderately correlated with organizational citizenship behavior.

a.     Job Satisfaction

1.     Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her.

Which component of an attitude is not represented in the previous scenario?

a.     the behavior component

1.     Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son come home from school and told her that the trays she makes go straight to the landfill where they sit for hundreds of years without ever biodegrading. Although this information bothers Sheila, she does not look for another job because she enjoys her very high salary.

Which dissonance moderating factor is illustrated by this example?

a.     High dissonance is tolerated because of a high reward

1.     Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage.

Mrs. Jonas is likely experiencing ________.

a.     cognitive dissonance

1.     Cameron loves her job as a data programmer, but her co-worker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all , Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours.

Which of the following is not an effective method for handling Cameron's problems with Blake?

a.     Cameron should make a point of going to Blake's work station and leaving a mess.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ___

a.     job involvement

1.     Of the following attitudes, the best predictor of turnover is ________.

a.     organizational commitment

1.     Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

a.     are less likely to give up when confronting difficulties

1.     Which of the following is the best method for measuring job satisfaction?

a.     The single global rating system and the job facets score are equally accurate.

1.     Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew. He plays softball with his coworkers on the weekends. They also volunteer together at the local food bank during the holidays, and socialize with their families at summer picnics. Ramiro is highly satisfied with his job.

Which of the following is the most probable cause of Ramiro's high job satisfaction?

a.     Social context.

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

a.     loyalty