Computer Systems Servicing (CSS) Career & Business Opportunities

Vocabulary flashcards covering career paths, business opportunities, and essential skills in Computer Systems Servicing based on the Grade 9 Session 1 curriculum.

ILAW

A learning framework standing for Intentions, Learning Experience, Assessment, and Ways Forward.

Computer Technician

A career path focused on the repair and maintenance of computer units.

Network Installer

A career path that involves setting up cables, routers, and connections.

Help Desk Support

A career path where a professional assists users through questions and tickets.

Freelance IT Support

A career option that provides home or online tech services.

Service Center Owner

An entrepreneurial path that involves running a CSS service business.

Preventive Maintenance

A business service offering that includes cleaning, checkups, and updates.

Network Setup

A business service providing Wi-Fi, LAN, and cable management.

Troubleshooting Service

A community-based service focused on diagnosing, fixing, and advising on computer issues.

IT Support Specialist

A career path involving helpdesk operations and troubleshooting.

Field Technician

A career path specialized in on-site repairs and maintenance.

Network Administrator

A career path responsible for managing networks and servers.

Systems Analyst

A career path focused on systems optimization and testing.

PC Repair Services

A business opportunity focused on computer and laptop repair.

IT Solutions Provider

A business opportunity offering network and IT solutions.

Cybersecurity Services

A business opportunity specialized in security and data protection.

IT Training & Consultancy

A business opportunity providing tech training and support.

Technical Knowledge

A success skill involving expertise in hardware and software.

Problem Solving

A success skill focused on diagnostics and solutions.

Customer Service

A success skill involving client communication.

Business Management

A success skill focused on planning and operations.

CSS Toolbox

A collection of essential traits including Problem Solving, Safe Tool Handling, Clear Communication, Honesty & Responsibility, and Customer Care.

Call Flow

A five-step role-play scenario: 1. Greet professionally; 2. Ask about the problem; 3. Suggest basic troubleshooting; 4. Offer service or schedule help; 5. Close politely.

Grade 9 Session 1 Success Target

The ability to name 5 opportunities, explain skills, and prepare 1 career/business profile.