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joint venture
When two or more businesses enter a relationship by combining complementary resources like technology, skills, capital, or distribution channels benefitting all the parties. Usually short tern
Tariffs
Tariffs are taxes on imported goods, when an imported product enters a country that requires a tariff, the merchant will pay a certain percentage of the product’s value directly to the government.
Domestic fee
A domestic fee is a cost charged to a customer or student who is a citizen or permanent resident of the same country where the service or institution is located.
Channel of distribution
The pathway a product or service takes from its producer to the final consumer. Every channel of distribution promotes products, channel members don’t need to make payments to retailers, as retailers are usually the last intermediary in the channel. Do not need detailed marketing reports either.
Evolving Internet
Some businesses have the capacity to distribute most or all products through the internet. Some businesses provide services that do not require the use of intermediaries.
Purchasing department
Purchasing department negotiates pricing and orders products from suppliers to service customers and keep the operation going.
Distracted listening
ex. daydreaming during a lecture
Active listening
ex. carefully listening to a friend and paraphrasing a speaker’s message.
Passive listening.
When a person listens without giving full attention, ex. casually listening to a podcast.
Marketing concept
A philosophy of conducting business that is based on the belief that all business activities should be aimed toward satisfying consumer wants and needs while achieving company goals
External feedback/ Internal feedback
Comes from someone who is not you is external.
Endorphins
Peptides produced in the brain that block the perception of pain and increase feelings of wellbeing.
Formal/Informal recognition
Formal recognition are well-thought-out systems like school grades. Informal recognition is praise that is offered outside of formal systems.
Dividends
Earnings that are paid to investors or stockholders for their investments.
Credit Union
Are not-for-profit financial institutions that are owned by their members. They have better interest rates and lower fees that other types of financial institutions.
Tort of appropriation
When a business or person used without permission another person’s name, likeness, and other characteristics.
Secondary data
Information that has already been collected, published, or compiled by someone else for another purpose
trade publications
provides data, trends, and analyses that companies can use to understand market conditions, competitors, and customer preferences.
integrated information sharing
all members of a distribution channel are connected through technology
Break-even point
the level of sales at which total revenue equals total costs
Export license
A legal requirement imposed by most governments for certain goods being shipped to other countries.
Credit Approval
When a business checks and approves a customer’s credit before allowing them to buy now and pay later.
Sales contract
A legal agreement between a buyer and a seller that lists the terms of a sale: price, quantity, delivery date, payment method
Insurance Coverage
Protection purchased to reduce financial loss if something goes wrong
Legal remedy
an official action taken to stop illegal or unethical advertising practices.
Remand
When a higher court sends a case back to a lower court for further action
Arbitration
A private dispute resolution where an impartial third party makes a binding decision.
Product Bundling
When a business sells two or more products or services together as a single combined package.
Customer Identification software
Helps a business identify and manage information about customers, such as tracking purchases or preferences.
Marketing intelligence software
Collects and analyzes data to help businesses understand market trends, customer behavior, and competitors.
Integrated software
Combines multiple related business functions into a single program.
Engineering design software
Helps in creating, simulating, and testing engineering designs.
Trade surplus
When a country exports more goods and services than it imports
Balance of trade
the difference between a country’s exports and imports of goods and services
Trade deficit
When a country imports more goods and services than it exports
Comparative advantage
The ability of a country to produce a good or service at a lower opportunity cost than another country.
Information on a market exit strategy
Included in the strategic planning
How the target market will use a product
Included in the marketing strategy or customer analysis.
A company’s mission statement
Part of the company overview
Strengths and weaknesses of competition
Included in the analysis section of a marketing plan
Employee acquisition
The company’s process of hiring employees
Job networking
Using professional or social contacts to discover employment opportunities.
Push strategy
When the producer promotes the product to intermediaries to push it to consumers
niche strategy
targets a specific, specialized market, not necessarily the ultimate consumer
pull strategy
When a producer directly targets the ultimate consumer to create demand for a product
product placement
involves placing products in movies, shows, or media for indirect promotion
form utility
The value added by manufacturing or assembling the product
place utility
Makes the product available where the customer wants it
Time utility
Makes the product available when the customer wants it
Possession utility
The value a customer gets from actually owning or being able to use the product
Semantic Differential Scale
A method used to measure satisfaction on a scale
Mark-up pricing
The practice of adding a constant percentage to the price of an item to determine its selling price
Trade show
Exhibit of products or services of interest to a specific industry
Likert Scale
A method developed by Dr. Rensis Likert that attributes quantitative value to a qualitative data to make it easier to analyze.
Warranty
A promise that is given to a consumer that a product will meet certain standards
Standing room only close
when a salesperson encourages a consumer to make a purchase because the product is in short supply or a price change may occur.
Word-of-mouth channels
oral or written recommendation by a satisfied customer to the prospective costumers of a good or service
ROMI
Return on marketing investment, a financial calculation to determine the profitability returned to the business based on funds spent on communication with potential customers.
cable tv
A service that delivers television programming, offering a wide range of channels.
Institutional promotion
Focuses on building a positive image or reputation for the company as a whole
CRM
Customer Relationship Management system, helps businesses manage and analyze interactions with current and potential customers.
Forced analogies method
Used to generate new ideas or solve problems by comparing the problem to something unrelated
Flat tax
In some states, businesses pay a percentage of their profits in taxes, no matter how much they make.
Integrated information sharing
All parts of a business or distribution channel can access and share the same up-to-date data easily and efficiently.
Cable TV benefits
Allows businesses to advertise to a particular group of viewers based on location, interests, demographics.
Systematic random sampling method
Way to select a sample from a larger group, using a fixed, regular interval
quota
Set number or proportion of people or items that must be included in a sample to represent certain characteristics
Stratum
Subcategory within a population that shares a common characteristic
Monitoring buzz marketing
Promotion strategy that lets the company track what people are saying on social media.
Fraud
Act of intentionally deceiving someone to gain money, property, or another benefit unfairly or illegally
Oligopoly
A market with few large sellers that dominate the industry
Monopolistic competition
A market with many sellers offering similar but not identical products.
Pure Monopoly
A market with only one seller that controls the entire supply of a product
Pure competition
A market with many sellers offering identical products.
Accounts receivable
Money owed to a company by constmers, helps businesses keep track of transactions.
Touchpoint
A customer knows or interacts with the company
can-spam
law that regulates emails going out to recipients, allows them to block them or unsubscribe, etc.
sugging
selling under the guise of research
frugging
fundraising under the guise of research