Effective Communication - PE-LD

A set of vocabulary flashcards based on the PE-LD lecture notes on effective communication, covering definitions, barriers, elements, and practical skills.

Communication

The process of exchanging information, ideas, thoughts, or feelings involving a sender, message, medium, receiver, and feedback.

Verbal Communication

Communication that uses spoken or written words.

Non-Verbal Communication

Communication involving tone, facial expressions, gestures, posture, and eye contact.

Physical Barriers

Barriers to effective communication such as noise and distance.

Psychological Barriers

Barriers to effective communication such as stress and biases.

Semantic Barriers

Barriers to effective communication such as language or jargon differences.

Cultural Barriers

Barriers to effective communication such as norms, traditions, and context.

Technological Barriers

Barriers to effective communication such as poor connectivity or over-reliance on digital tools.

Active Listening

A communication skill where one listens to understand rather than just to reply, using techniques like nodding, eye contact, and asking clarifying questions.

Reflecting and Paraphrasing

The process of repeating back or summarizing information to confirm understanding during active listening.

Clarity

An element of effective communication focused on making the message direct and easy to understand.

Conciseness

An element of effective communication characterized by being brief and using only necessary words.

Coherence

An element of effective communication where the message is logical and consistent.

Courtesy

An element of effective communication involving politeness and respect for the audience.

Feedback

A key component of communication involving the receiver's response or reaction to a message.

Digital Communication Etiquette

Rules for online interaction such as using proper grammar and tone, thinking before sending, and avoiding all-caps unless shouting.

Cross-Cultural Communication

Communication that requires being mindful of cultural norms, avoiding slang or idioms that may not translate, and showing respect and patience.