WORKERS STRESS

Flashcards related to worker stress.

Work Stress

Physiological and/or psychological reactions to an event that is perceived to be threatening or taxing.

Physiological Reactions to Stress

Increased heart rate, increased respiratory rates, increased blood pressure, and profuse sweating.

Psychological Reactions to Stress

Feeling anxiety, fear, frustration, and mental disengagement.

Situational Stress

Stress that arises from the environment.

Dispositional Stress

Stress that arises from an individual’s personal characteristics.

Work Task Stressors

Stressors related to the tasks workers perform.

Work Role Stressors

Stressors related to the roles workers play in the organization.

Physical Work Conditions Stressors

Stressors related to the physical conditions of the workplace.

Work Overload

Resulting when a job requires excessive speed, output, or concentration.

Underutilization

Resulting from workers feeling that their knowledge, skills, or energy are not being fully used.

Karoshi

Death by Overload

Job Ambiguity

A source of stress resulting from a lack of clearly defined jobs and/or work tasks.

Lack of Control

A source of stress resulting from a feeling of having little input or effect on the job and/or work environment.

Interpersonal Stress

A source of stress resulting from difficulties with others in the workplace.

Harassment

All forms of harassment including sexual harassment, group membership harassment.

Organizational Change

Changes in organization due to company merges, acquisitions, changes in work systems, and technologies.

Organizational Coping Strategies

Techniques that organizations can use to reduce stress for all or most employees.

Improve employee training and orientation programs

Ensuring new workers receive proper job training and orientation to the organization can.

Increase employees’ sense of control

Giving workers a greater feeling of control through participation in work-related decisions.

Improve communication

The better the communication among workers, the lower the stress created because of misunderstandings.