WORKERS STRESS

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Flashcards related to worker stress.

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20 Terms

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Work Stress

Physiological and/or psychological reactions to an event that is perceived to be threatening or taxing.

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Physiological Reactions to Stress

Increased heart rate, increased respiratory rates, increased blood pressure, and profuse sweating.

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Psychological Reactions to Stress

Feeling anxiety, fear, frustration, and mental disengagement.

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Situational Stress

Stress that arises from the environment.

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Dispositional Stress

Stress that arises from an individual’s personal characteristics.

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Work Task Stressors

Stressors related to the tasks workers perform.

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Work Role Stressors

Stressors related to the roles workers play in the organization.

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Physical Work Conditions Stressors

Stressors related to the physical conditions of the workplace.

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Work Overload

Resulting when a job requires excessive speed, output, or concentration.

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Underutilization

Resulting from workers feeling that their knowledge, skills, or energy are not being fully used.

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Karoshi

Death by Overload

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Job Ambiguity

A source of stress resulting from a lack of clearly defined jobs and/or work tasks.

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Lack of Control

A source of stress resulting from a feeling of having little input or effect on the job and/or work environment.

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Interpersonal Stress

A source of stress resulting from difficulties with others in the workplace.

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Harassment

All forms of harassment including sexual harassment, group membership harassment.

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Organizational Change

Changes in organization due to company merges, acquisitions, changes in work systems, and technologies.

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Organizational Coping Strategies

Techniques that organizations can use to reduce stress for all or most employees.

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Improve employee training and orientation programs

Ensuring new workers receive proper job training and orientation to the organization can.

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Increase employees’ sense of control

Giving workers a greater feeling of control through participation in work-related decisions.

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Improve communication

The better the communication among workers, the lower the stress created because of misunderstandings.