dandan host test

management team & roles

• rong: general

• jason: regional

• bing & brandon: assistant general

what online delivery/takeout platforms do we support?

uber eats, doordash, grubhub

restaurant hours and kitchen close times for each day

• mon-thurs → 11a-9:30p, kitchen 9:30p

• fri → 11a-10:30p, kitchen 10:15p

• sat → 11:30a-10:30p, kitchen 10:15p

• sun → 11:30a-9:30p, kitchen 9:30p

based on the kitchen’s closing time, when do we schedule our last reservation? what time is last seating?

15 mins prior to kitchen closing

on what day of the year is our restaurant closed?

thanksgiving

what type of cuisine do we serve at DanDan? where does the name DanDan originate?

• sichuan/taiwanese cuisine

• the name originates from the tool that chinese merchants used to carry buckets of noodles, and the “dan dan” sound that the buckets made

what is our uniform for your position?

business casual; no tank tops

how many locations are there, and what cities are they located in?

3 locations: wayne, ardmore, philadelphia

when do we offer happy hour, and where must you be seated? when is happy hour not available?

• mon-fri —> 4p-6p

• seating in bar, lounge & patio

• not available sat & sun

what do the dots on our menu indicate?

spice level

what would you tell a customer when they inquire about private parties, catering orders, or donations?

“let me put you on a quick hold while I get my manager”

what would you do when a customer complains about their takeout order?

• ask what was wrong w/ the order

• offer a remake or refund

• get a manager if they keep complaining

list 5 things you sohuld do when you arrive at the restaurant

1. clock in

2. check & do roll ups

3. put the candles/lights up

4. check bathrooms

5. prep for upcoming reservations

list 5 things you should do during downtime

1. roll ups

2. staple more paper tip holders

3. setup tables for large reservations

4. make sure the seating is updated on the tablet

5. refill sauce packets & plastic utensils

what is our general rule for adding ingredients to our dishes (including proteins, vegetables & seasoning)?

what should you do when a third-party delivery person picks up the food?

• confirm the order name/number

• check the kitchen if the food isn’t at the front

• if food isn’t ready, tell the delivery person how many items are left to be prepared and the estimated wait time

what should you do when a customer comes to pick up the food?

• ask for the order name & confirm it’s at the right location

• read-out the order/dishes & the total

• if paying credit card, inform them about the 2.5% surcharge

• if paying cash, check $50 & $100 bills

• give them the order after they pay

• “have a nice day”

what is our general rule when sitting tables?

• alternate between each section

• seat every other table

what do you need to do when accommodating a reservation in a non-main dining room area?

let the customer know that their seat won’t be in the main dining room and make sure their okay with it

how would you approach a party that is not satisfied with the table assigned to them?

• ask where they want to sit

• check the tablet if the desired table is available

• if desired table isn’t available, tell the customers they can’t be moved

list all the dishes that we need to remind guests that contain peanuts

• beef & tripe in chili oil

• pork belly burgers

• fried whole fish in sichuan style

• sichuan cold noodles

• honey pine nut shrimp

• kung pao dish

which section of our food menu can not be made gluten-free?

hot small plates

list all the dishes that contain oyster sauce or shellfish (besides the dishes that use shrimp as protein), and if they can’t be removed, indicate with an ‘X’

• spicy crispy noodles

• dry pot dish

• lo mein

• prime rib tips

• country style beef w/cilantro

• hakka style

• black pepper dish

which forms of tofu do we use? what type is not gluten-free?

• soft, fried & pressed tofu

what dishes use soft tofu? what dishes use fried tofu? can we switch?

what is the difference between dumplings/wontons in chili oil? how many are in an order

• dumplings: moon-shaped, sweet & spicy

• wontons: ball-shaped, sour & spicy

• 8-count for both dishes

can you add vegetables to any dish?

no, unless it is scallion, to keep the authenticity of the dish

which 2 vegetable dishes can have meat added for no additional cost, and what is the meat?

the majority of our proteins are marinated. what is in that marinade?

egg white, soy bean oil, cornstarch

what are the three cups of the three cup chicken? what mods can be made to the dish?

1. soy sauce

2. sesame oil

3. rice wine

gluten free mod: remove soy sauce

can we modify the spring rolls? what are the ingredients (list 4)?

no

when guests remove ingredients from their dish, can they substitute another ingredient? why or why not?

when a guest orders beef tendon, beef& tripe, or pork belly w/ chili oil, along with mouth-watering chicken & roasted pepper chicken, what do we need to ask?

if the high spice level is okay

can we make our spicy crispy noodle gluten-free? can we make it vegan?

no

can hot & sour glass noodles be made less spicy? why or why not?

no, to preserve authenticity & because it will become too sour

what is the protein mix in our house special lo mein/fried rice/rice noodle/udon noodle?

chicken, pork, shrimp

what would you tell a guest who has an egg allergy?

• most of our proteins (except shrimp & tofu) are marinated in egg white

• give them the egg-safe menu

what would you tell a guest who has a soy allergy?

• let them know we have a soy/soybean-safe menu

what would you tell a guest who has a sesame allergy?

• ask if sesame paste is fine

• tell them that most appetizers & all entrees include sesame oil

list 3-4 main ingredients & use a few words to describe the garlic sauce dish

• garlic, sugar, bell pepper, bamboo shoot

• sauteed in a sweet, sour & spicy sauce, comparable to the flavor in general tso’s

list 3-4 main ingredients & use a few words to describe the black bean dish

• black bean sauce, soy sauce, bell peppers, onions

• non-spicy sautéed dish

list 3-4 main ingredients & use a few words to describe the spicy sour glass noodle

• sweet potato starch glass noodle, chinese celery, bok choy

• very authentic & spicy dish, not recc. to adjust spice level

list 3-4 main ingredients & use a few words to describe the pork belly w/sweet garlic chili oil

• pork belly, chili oil, sweet soy sauce, garlic

• thinly sliced pork belly in sweet & spicy sauce

list 3-4 main ingredients & use a few words to describe the dandan noodles

• flour noodles, sesame paste, pickled veggies, minced pork

• medium-spicy lo mein style flour noodles

list 3-4 main ingredients & use a few words to describe the dry pepper dish

• sichuan peppercorns, chili powder, dried chili peppers, chili oil

• lightly breaded protein flash fried with spicy peppers, no sauce

list 3-4 main ingredients & use a few words to describe the sizzling wonton platter

• fried pork wontons, shrimp, beef, chicken

• 6 fried wontons w/ a sweet & sour sauce

list 3-4 main ingredients & use a few words to describe the ginger scallion dish

• bok choy, ginger, scallion, garlic

• protein sautéed in a garlic broth & served over a bed of bok choy

list 3-4 main ingredients & use a few words to describe the golden spicy stew

• lamb, spam, pig intestine, chicken blood, tripe

• authentic spicy stew w/ lowest spice level 2

list 3-4 main ingredients & use a few words to describe the flank steak pot

• broad bean sauce, glass noodle, potato starch, cabbage

• very spicy thinly sliced flank steak cooked in a flaming wok

are the hot appetizers naturally gluten free? can they be made gluten free?

no

are the cold crispy cucumbers naturally gluten free? can they be made gluten free?

no, yes

are the spicy sour potatoes naturally gluten free? can they be made gluten free?

no, yes

is the chinese cabbage w/dry pepper naturally gluten free? can it be made gluten free?

no, yes

is the spicy beef HR ndls/soup naturally gluten free? can it be made gluten free?

no

are the wontons in chicken broth naturally gluten free? can they be made gluten free?

no

is the west lake soup naturally gluten free? can it be made gluten free?

no, yes

is the fermented black bean dish naturally gluten free? can it be made gluten free?

no

is the three cup chicken naturally gluten free? can it be made gluten free?

no, yes

are the lo meins naturally gluten free? can they be made gluten free?

no

is the XO seafood fried rice naturally gluten free? can it be made gluten free?

no

is the taiwanese sausage fried rice naturally gluten free? can it be made gluten free?

no

is the lychee fish/flying whole fish naturally gluten free? can it be made gluten free?

no, yes

is the mapo tofu naturally gluten free? can it be made gluten free?

no, yes

is the sichuan fried rice naturally gluten free? can it be made gluten free?

no, yes

is the sweet & sour beef naturally gluten free? can it be made gluten free?

no, yes

is the taiwanese minced pork rice naturally gluten free? can it be made gluten free?

no

are the pumpkin rice ndls w/pork naturally gluten free? can they be made gluten free?

no

are the string beans naturally gluten free? can they be made gluten free?

no, yes

are the beef rice ndls naturally gluten free? can they be made gluten free?

no, yes

are the sichuan cold chili ndls naturally gluten free? can they be made gluten free?

no

is the twice cooked dish naturally gluten free? can it be made gluten free?

no, yes

is the pickled sichuan dish naturally gluten free? can it be made gluten free?

no, yes

true or false: we can make our lo mein GF

false

true or false: all our fried rice & rice noodles are prepped w/soy sauce

false

true or false: a guest has a sesame allergy & ordered the jingjiang chicken; you don’t have to make an mods

false

true or false: you should always read the order back to the customer

true

true or false: a guest has an egg allergy, so you can recommend that they order a chicken fried rice w/out egg

false

true or false: you dont have to ask about allergies if the customer doesn’t mention anything

false

true or false: you always ask customers if eggs are okay when they order vegetable fried rice or rice noodles

true

true or false: its okay to sit down and look at your phone when there are no orders or customers

false

true or false: when you are scheduled as a host, that means you don’t have to help with anything on the floor

false

true or false: you should always follow the reservation assignment on Tock

false