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Deliver coordinated services to meet population health needs.
Healthcare organization (HCOs)
Modular nursing pros or cons: Familiarity; balance between efficiency and continuity.
pros
promote wellness, prevent disease, diagnose, treat, rehabilitate. Balance mission-driven goals with financial sustainability.
Aim of Healthcare Organizations (HCOs)
Ownership Types of HCOs
For-profit, Nonprofit, Public/Government
Funded by state/federal government (e.g., Veterans Affairs).
Public/Government
Community-oriented; must reinvest earnings into services, community benefit programs, and education.
Nonprofit
Investor-owned; focus on efficiency, return to shareholders
For-profit
Service Focus of HCOs
Acute care, long-term care, rehab, ambulatory care.
type of hospital that trains medical students and other healthcare professionals (medical education & research)
Teaching Hospitals
focuses primarily on providing standard medical care to the community (higher cost but more specialized care)
Non-teaching Hospitals
Hospital mergers forming systems (e.g., merging with similar providers)
Horizontal integration
referred to as the combination hospitals + clinics + payers
Integrated Delivery Networks
Systems that combine hospitals, clinics, & payers
Vertical integration
Integration Types in HCOs
Horizontal & Vertical
Large, complex organizations with multiple stakeholders. Provide intangible products (health services) rather than goods.
Characteristics of HCOs
Governed by medically trained leaders, not business experts → focus on care vs. profit.
Governance of HCOs
Operate 24/7 → high labor costs, inefficiencies.
Operational Hours of HCOs
measured by quality indicators (mortality, morbidity, patient satisfaction).
Outcome Measurement in HCOs
Expect to distinguish types of HCOs and identify survival tactics (mergers, innovation, patient-centered culture).
NCLEX Angle on HCOs
Organized by departments (lab, nursing, pharmacy). → Efficient but siloed.
Functional Structure in HCOs
Organized around specialties (cardiology, oncology). → Improves interdisciplinary care.
Service Line Structure in HCOs
Structure in HCOs: Dual reporting to functional + service managers. → Flexible, but complex.
Matrix Structure
Structure in HCOs: Minimal hierarchy. → Promotes autonomy, but less managerial oversight.
Flat Structure
Components that allow Systems Theory in HCOs to function
input, Throughput, Output, Feedback
Component of Systems Theory in HCOs that includes: informs change → QI cycles.
feedback
Component of Systems Theory in HCOs that includes: patient outcomes, financial results.
output
Component of Systems Theory in HCOs that includes: processes of care delivery.
Throughput
Component of Systems Theory in HCOs that includes: patients, staff, supplies.
input
Key Idea of Interdependence in HCOs
A breakdown in one area (e.g., supply shortages) affects entire system.
Example of Interdependence in HCOs
A hospital cutting nursing staff (input) leads to ↓ quality of care (output) → CMS penalties for poor outcomes (feedback).
Each staff member performs specific tasks (med nurse, treatment nurse).
Functional Nursing
Fragmented care, ↓ patient satisfaction.
Functional nursing cons
Efficient, cost-effective.
Functional Nursing pros
RN leads LPNs & UAPs; care delegated by RN.
Team Nursing
Requires strong leadership & communication.
Team Nursing Cons
Efficient, uses skill mix.
Team Nursing pros
RN assumes full responsibility for patient's care plan.
Primary Nursing
Best continuity; empowers RNs.
Primary Nursing pros
Costly, requires highly skilled nurses.
Primary nursing cons
RN provides all care for assigned patients during shift.
Total Patient Care
Expensive; impractical for high patient loads.
Total Patient care cons
Accountability, continuity.
Total Patient Care Pros
Smaller patient groups cared for by consistent teams.
Modular Nursing
Ensures safe passage between settings (hospital → rehab → home). Reduces readmissions.
Transitional Care
Physician decides, insurance pays, patients insulated from cost.
Fee-for-service
Covers ≥65, disabled, ESRD. Part A: Hospital. Part B: Outpatient/physicians. Part C: Medicare Advantage. Part D: Drugs.
Medicare
Joint federal-state program for low-income.
Medicaid
Fixed amount per diagnosis → hospitals profit if costs < DRG; lose money if > DRG.
DRGs (Prospective Payment)
Set per-member-per-month payment regardless of usage.
Capitation
Incentives for quality metrics (immunization rates, ↓ readmissions).
Pay-for-performance (P4P)
Rewards outcomes; penalties for 'never events.'
Value-based purchasing
Hospitals lose up to 3% if 30-day readmissions exceed expectations.
Readmissions Reduction Program
Hospitals shift costs of uninsured to insured patients.
Cost-shifting
Working poor, part-time employees. → Less preventive care, ↑ avoidable hospitalizations.
Uninsured/Underinsured
States adopting expansion saw ↓ Medicare-financed hospitalizations, especially in dialysis/kidney failure populations.
Medicaid Expansion
Historical Shifts in Healthcare Financing
Pre-1965: Fee-for-service. 1965: Creation of Medicare & Medicaid. 1983: Medicare moved to DRGs. 1990s: Growth of Managed Care. 2010: Affordable Care Act expanded access.
Often required in Medicaid for costly drugs (e.g., opioid use disorder meds). PA creates delays and barriers.
Prior Authorization (PA)
Involves patients/families in decisions, respects cultural values.
Patient-Centered Care
Everyone gets same resources.
Equality
Resources distributed by need (fairness vs sameness).
Equity
Shared values guiding care delivery. Strong cultures improve morale, reduce turnover, and improve patient safety.
Organizational Culture
Based on acuity, census, nurse competency.
Staffing Models
Adjusts nurse-patient ratios to complexity of care.
Acuity-based staffing
Forecast staffing & budgets, match skills with patient acuity, prevent burnout, advocate safe ratios, promote staff development and teamwork.
Nurse Manager Roles
Categorize patients by needs (e.g., critical care vs. self-care). Helps justify staffing levels to administration.
Patient Classification Systems
↑ falls, pressure injuries, med errors. ↑ burnout, turnover. Poor patient satisfaction.
Risks of Poor Staffing
Focus on shareholder returns, often expand aggressively.
For-profit HCOs
Tax-exempt; required to provide community benefit (charity care, education).
Nonprofit HCOs
Fragmented: Multiple payers (private, Medicare, Medicaid). Costly: U.S. spends >17% GDP on healthcare.
U.S. Healthcare System
28M people in 2016; more likely to skip preventive care and suffer worse outcomes.
Uninsured
Hospital's risk for readmission within 30 days, reducing hospital reimbursement.
CMS penalty
Working poor employed by small businesses.
Greatest risk of being uninsured in the U.S.
Improved equity in access through insurance exchanges & Medicaid expansion.
ACA (PPACA) reform
a system for classifying hospital cases.
Diagnosis-related groups (DRGs)
Payment model where services are unbundled and paid for separately.
Fee-for-service incentives