Professional Communication and Soft Skills

A collection of vocabulary terms and definitions specific to the concepts covered in professional communication and soft skills.

Professional Communication

The exchange of information in a work context that is clear, concise, respectful, and goal-oriented.

Signposting

The use of verbal cues that signal the purpose, content, and order of speech, helping the audience follow logic and understand main arguments.

Cloze Tests

Exercises where words are removed from a passage, and participants must fill in the blanks based on context to assess language and communication skills.

Professional Ethics

Principles and standards that govern behavior in a professional context, ensuring integrity, fairness, and accountability.

Integrity

Acting honestly and upholding strong moral principles in one's professional conduct.

Accountability

Taking responsibility for one's actions and decisions and their consequences.

Professional Competence

Continuously improving skills and knowledge to effectively perform professional duties.

Brain Stilling

Calming the mind to improve focus and responsiveness during interactions.

Empathy

The ability to understand and share the feelings of others, crucial for building connections and effective communication.

Assertive Communication

The ability to express thoughts, feelings, and beliefs openly and respectfully, while also considering the rights of others.

Goal Setting

The process of establishing clear plans to attain specific objectives, providing direction and motivation.

Decision Making

The process of selecting the best course of action from various options to achieve specific goals.

Time Management

The process of organizing and planning how to allocate time effectively across different tasks.

Conflict Resolution

The ability to address and resolve disagreements in a constructive manner.

Teamwork

The process of working collaboratively with a group to achieve a common goal.

Adaptability

The capacity to remain flexible and effectively adjust to changing conditions.