Chapter 8:Hospitality Human Resource Management and Supervision Practices

Comprehensive practice flashcards covering federal employment laws, food safety regulations, state and local statutes, and labor union interactions in the hospitality industry.

According to the transcript, what are the primary consequences for managers who fail to follow federal, state, and local laws?

Fines, complaints, and lawsuits.

What is the role of the Equal Employment Opportunity Commission (EEOC)?

It is the federal agency that enforces employment discrimination laws.

Within employment law, what is a "protected class"?

A group that lawmakers specifically protect from discrimination.

What is the full name of the law referred to as GINA (2008)?

The Genetic Information Nondiscrimination Act.

How did the Pregnancy Discrimination Act change existing legislation?

It amended Title VII of the Civil Rights Act of 1964 to make it illegal to discriminate due to pregnancy, childbirth, or medical conditions related to pregnancy.

According to the EEOC, what three criteria must conduct meet to be classified as harassment?

It must be unwelcome; be frequent, severe, or pervasive; and interfere with or create a hostile or offensive work environment.

What are four examples of a "Hostile Work Environment" listed in the text regarding sexual harassment?

Posting sexually suggestive pictures, consistently telling sexual jokes, allowing peer employees or customers to persist in unwanted attention, and allowing derogatory terms with sexual connotations.

What four standards are established by the Fair Labor Standards Act (FLSA)?

Minimum wage, overtime pay, recordkeeping, and child labor standards.

What is the purpose of the Occupational Safety and Health Act (OSHA)?

To protect workers by reducing deaths, injuries, and illnesses by providing safety trainings and resources.

What specific leave entitlement is provided to eligible employees under the Family and Medical Leave Act (FMLA)?

12 work weeks of unpaid, job-protected leave in a 12-month period for specific family and medical reasons.

What does the Worker Adjustment and Retraining Notification Act (WARN) require of employers regarding plant closings or mass layoffs?

Employers must provide 60 days notice in advance.

What does the Employee Polygraph Protection Act (EPPA) restrict?

It prevents employers from using lie detector tests for pre-employment screenings or during the course of employment, with certain exceptions.

What is Workers’ Compensation?

A system that states use to compensate employees who are injured at work.

What is a third-party administrator (TPA) in the context of worker's compensation?

An entity that cooperates with the manager to complete injury reports and investigate claims.

What is the maximum duration for unemployment insurance benefits as stated in the notes?

A maximum of 26 weeks.

How is a "zoning ordinance" defined in the text?

A legal declaration of land use policies for a city, district, or county that indicates for what purpose specific land areas can be used.

Which two federal agencies are involved in food inspection at the federal level?

The Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA).

What is Hazard Analysis Critical Control Point (HACCP)?

A system that focuses on identifying specific points within the flow of food essential for preventing, eliminating, or reducing biological, chemical, or physical hazards to safe levels.

What is the Dram shop law?

A law that holds the server and the establishment liable for the actions of those they have served alcoholic beverages.

What is the "reasonable care defense"?

A defense involving proof that an establishment did everything that could reasonably be expected to ensure food was safe to serve.

What is the definition of a "whistle blower"?

A person who reports a wrongdoing with the hope of stopping it.

What is the difference between a mediator and an arbitrator in labor disputes?

A mediator is an independent third party who helps parties talk to resolve a dispute, while an arbitrator is an impartial person who makes a decision that is usually binding after weighing evidence.

What is "collective bargaining"?

The process of renegotiating a labor contract when it is set to expire.

What did the National Labor Relations Act (NLRA) of 1935 establish for employers and unions?

The responsibility to bargain in good faith.