Chapter 8:Hospitality Human Resource Management and Supervision Practices

• 8.1 Impacts of Laws: Explain how laws affect restaurants and food services.

• 8.2 Federal Employment Laws: Overview of federal laws that affect jobs.

• 8.3 State and Local Regulations: Describe state and local laws for restaurants.

• 8.4 Safe Food Service: Explain how to serve safe food.

• 8.5 Alcohol Service Laws: Review laws for serving alcohol.

• 8.6 Protecting from Legal Issues: Identify how to protect the business from legal problems.

• 8.7 Working with Unions: Discuss how restaurants should work with unions.

Impact of Laws on Operations

• Manager Responsibilities:
  

  • Managers need to know and follow laws to avoid fines and lawsuits.

  • Food Handling and Alcohol Service: Laws control how food and drinks are served.

  • Work Schedules: Laws affect how employees are scheduled.

  • Safety Standards: Follow safety rules from the federal and state levels.

  • Union Relations: Follow laws about working with unions.

  • Wages and Payroll: Follow laws about pay and payroll processing.

  • Employee Benefits: Follow laws about worker benefits.

Federal Employment Laws and the EEOC

• The EEOC: This agency makes it illegal to discriminate against job applicants or employees.

• Protected Class: Groups protected from discrimination.

• Key Federal Laws:

  • Title VII of the Civil Rights Act of 1964: No discrimination based on race, color, religion, sex, or national origin.

  • GINA of 2008: No discrimination based on genetic information.

  • Pregnancy Discrimination Act: Protects against discrimination based on pregnancy.

• Stages of Employment and Discrimination: Discrimination is not allowed at any job stage, including:

  • Job ads and recruitment.

  • Applications and hiring.

  • Interview questions.

  • Job terms, assignments, promotions, and pay.

  • Discipline and firing.

  • Helping those with disabilities.

  • Training programs.

  • Providing employment references.

Workplace Harassment and Hostile Environments

• EEOC Harassment Standards: Harassment can occur if it is:

  • Unwelcome.

  • Frequent or severe.

  • Disruptive or offensive.

• Hostile Work Environment: Examples include:

  • Inappropriate pictures.

  • Telling sexual jokes.

  • Tolerating inappropriate remarks.

Other Important Employment Acts

• Fair Labor Standards Act (FLSA): Sets rules for minimum wage, overtime, and child labor.

• OSHA: Protects workers by improving safety.

• Family and Medical Leave Act (FMLA): Allows up to 12 weeks of unpaid leave for specific reasons.

• WARN Act: Requires 60 days’ notice for job cuts.

• Polygraph Protection Act: Limits use of lie detectors for employment.

State and Local Employment Laws

• Workers’ Compensation:

  • State system for helping employees injured at work.

  • Different rules exist in different states.

• Unemployment Insurance:

  • Benefits for workers laid off without fault.

Food Safety Laws

• Government Oversight:

  • Federal: FDA and USDA inspect restaurants.

  • State: Local rules often apply.

• Responsibilities:

  • Managers need to know about food safety and where hazards can occur.

Alcohol Service Laws

• Legal Age: Laws about who can drink and serve alcohol.

• Restricted Service: Rules against serving drunk guests.

Protecting from Legal Action

• Reasonable Care Defense: Proof that a business follows food safety rules.

Working with Labor Unions

• Union Basics:
  

  • Union dues and contracts are important.

  • Collective bargaining is how contracts are negotiated.

Knowledge Checks

• Why is it important for managers to know workplace laws?

• What is the role of the EEOC?

• What is workers' compensation? How does it work?

• Why is food safety important?

• How do laws about alcohol vary?

• What is the reasonable care defense?

• How do unions help employees?

Case Study: Training on Employment Laws

• Scenario: Pam and Steve need to train diverse employees on employment laws.