Ch8 personality and adjustment

assertiveness

involves acting in ones own best interests by expressing ones thoughts and feelings directly and honestly

channel

refers to the medium through which the message is sent

communication apprehension

or anxiety caused by having to talk with other

context

the environment in which communication takes place

defensiveness

an excessive concern with protecting oneself from being hurt

display rules

are norms that govern the appropriate display of emotions in a culture

electronically mediated communication

is interpersonal communication that takes place via technology

interpersonal communication

an interactional process in which one person sends a message to another

interpersonal conflict

exists whenever two or more people disagree

kinesics

the study of communication through body movements

listening

a mindful activity and complex process requiring one to select and organize info, interpret and respond to communications, and recall what was heard

message

refers to the info transmitted by the source

noise

refers to any stimulus that interferes with accurately expressing or understanding a message

nonverbal communication

the transmission of meaning from one person to another through means or symbols other than words

nonverbal sensitivity

the ability to accurately encode and decode nonverbal cues

paralanguage

includes all vocal cues other than the content of the verbal message itself

personal space

is a zone of space surrounding a person that is felt to belong to that person

polygraph

a device that records fluctuations in physiological arousal as a person answers questions

proxemics

is the study of people’s use of interpersonal space

reciever

is the person to whom the message is sent

self disclosure

is the act of sharing personal info about yourself with another person

sender

is the person who initiates the message

avoidance management style

this style is unassertive and uncooperative where individuals attempt to avoid confrontation

competition management style

this style is assertive and uncooperative often viewed as “i win you lose”

compromise management style

this style balances assertiveness and cooperativeness aiming for a resolution that satifies all parties involved

accommodation management style

this style is when one party sacrifices their needs to satisfy the other