Chapter 18 - Notes from class

_____% of the variance in team engagement is soley dependent on the leader

70

Ideal team size

5

Dilemmas of teams

- Independence
- Free riders
- Dysfunctional

Common dysfunctions of teams

- Trust - EQ/Hofstede
- Conflict - Ford example (green card)
- Commitment - "buy in"
- Accountability
- Team focus

Stages of team development

forming, storming, norming, performing, adjourning

Forming

Orientation and acquaintance (breaking the ice)

Storming

conflicts develop personalities and roles emerge (initial decrease in productivity)

Norming

team members begin to settle into their roles, group cohesion grows, and positive team norms develop (establishment of order and cohesion)

Performing

focus on problem solving (cooperation, problem solving)

Adjourning

disbandment (task completion)

Styles of handling conflict

- Avoiding style - No way
- Dominating style - my way
- Accommodating style - your way
- Compromising style - half way
- Collaborating style - our style

Axis for handling conflict

Assertiveness Vs. Cooperativeness

Subordinate goals:

Vision compels people to overcome conflict and cooperate. Leadership "substitute"

Mediation

allowing third party to help with disputes (both parties have to consent)

Arbitration

Both parties have to attend and the arbiter is usually a retired judge. Very close to rules in a court room. The arbiter will come to an agreement if the parties don't.

Negotiation

- Distributive approach: "fixed pie" win-lose exchange
- Integrative approach: "win-win approach" expand the pie