Winghouse Bar + Grill 7 Steps of Service

Vocabulary flashcards covering the 7 steps of service and server etiquette rules at Winghouse Bar + Grill.

30 Second Table Greet

Step 1 of service requiring servers to smile, introduce themselves, place beverage napkins, name specials, take drink orders, suggest specific appetizers after drinks are delivered, and ask if the guest is new.

Silver Up

The process in Step 2 of bringing essential dining accessories to the table—such as bone plates, silverware, ketchup, and wet naps—after writing down orders and entering them in the POS.

2 Bites or 2 Minutes Rule

The specified timeframe in Step 3 for checking back with guests after delivering their food to ensure everything is to their liking.

Reading Your Guests

Step 4 of service where servers understand guest needs and communication preferences, and immediately notify a manager if a guest is unhappy about something.

Pre-bus

The practice in Step 5 of clearing table items frequently, upselling dessert and Winghouse Gear, dropping checks off early for lunch guests in a hurry, and asking if the guest is a rewards member.

Exact Change

The practice in Step 6 requiring servers to double-check that the check is accurate and always provide an itemized receipt along with exact change.

Step 7 of Service

The final etiquette standard directing servers to ALWAYS thank the guest and invite them to come back soon.