Management Information Systems Module

A collection of flashcards covering key terms and definitions from the Management Information Systems lecture notes.

Information Systems

Systems designed to collect, store, manage, and communicate information.

Transaction Processing Systems (TPS)

Systems that capture, store, and disseminate routine transactions.

Management Information Systems (MIS)

Systems used to produce summary and exception reports from data, primarily for management use.

Decision Support Systems (DSS)

Systems designed to help manage semi-structured and non-routine decision making.

Executive Support Systems (ESS)

Systems that capture and summarize information for strategic-level decision making.

Islands of Automation

Isolated systems that cannot communicate with each other, leading to data silos.

Enterprise Resource Planning (ERP)

Integrated systems designed to unify business processes across various functions.

Supply Chain Management Systems

Systems that manage the flow of goods, information, and finances related to a product from supplier to consumer.

Knowledge Work Systems (KWS)

Systems that support knowledge workers in creating and sharing information.

Office Systems

Systems used to process information rather than create it, typically utilized by data workers.

Middleware

Software that connects different systems and translates data between them.

Customer Relationship Management (CRM) Systems

Systems that manage interactions with current and potential customers, focusing on long-term relationships.

Knowledge Management Systems (KMS)

Systems that facilitate the capturing, sharing, and management of knowledge within an organization.

Functional Systems

Systems categorized by organizational functions, such as sales, finance, and human resources.

Hierarchical Structure of Organizations

A system of organization where individuals and teams are arranged by rank and decision-making authority.