Km Midterms

Reviewer

What is the role of KM in government organizations?

KM helps public organizations get the right information from the right people to make informed decisions for policy making, improve services, and build a knowledge-based society.

What is the main goal difference between public and private organizations?

Private organizations focus on profit; public organizations focus on service delivery and public interest regulation.

What does ambiguity mean in government organizations?

Government purposes and goals are broad and can be interpreted differently, making performance measurement difficult.

What is pluralistic decision-making?

Many parties and opinions must be considered before decisions are made; this slows down processes.

What is visibility in government management?

Public managers face high scrutiny; mistakes are easily recorded, affecting their future decisions.

What challenges do public managers face compared to private ones?

Political environment, limited control of resources, rigid compensation systems, high public expectations, and less flexibility in decision-making.

What makes public KM different from private KM?

Public KM covers broader knowledge areas and serves all citizens, while private KM focuses on specific industries, products, and chosen customers.

How do KM and E-Government differ?

• KM: Focuses on managing knowledge and learning.

• E-Government: Focuses on using ICT to carry out government functions and improve service delivery.

Define E-Government.

Use of ICT to transform internal and external government relations to optimize its functions.

Define E-Governance.

Application of ICT to support public services, administration, and democratic processes.

Define K-Government.

ocuses on using knowledge, innovation, and technology (KIT) to improve governance, citizen welfare, and government operations.

3 core relations in E-Governance

G2G: Government-to-Government

cooperation among public institutions.

3 core relations in E-Governance

G2B: Government-to-Business

improving relations with business sector.

3 core relations in E-Governance

G2C: Government-to-Citizen

—improving citizen access to information and services.

What are the 3 key KM functions in government?

• Promoting a knowledge-based economy

• Rendering information and services to citizens and businesses

• Enhancing governmental cooperation

What does promoting a knowledge-based economy mean?

Supporting high-quality e-services, information sharing, and innovation to enhance competitiveness and productivity.

What does rendering information and services to citizens mean?

Using e-government to improve participation, accessibility, and quality of life through transparent, user-friendly services.

How does KM enhance governmental cooperation?

By promoting inter-agency collaboration and linking front-office (citizen service) with back-office (administration) through knowledge integration.

2 ways to implement KM in government

Technology-Based System

databases, emails, online access (e.g., NBI, PSA).

2 ways to implement KM in government

Softer System

mentoring, shadowing, intranet forums for knowledge sharing.

Why is information sharing vital in KM?

Simple, Moral, Accountable, Responsive, Transparent 

• ensuring efficient and ethical e-governance.