CH. 34 + 35 EXAM QUESTIONS

exam style questions for ch. 34 + 35

In recognizing how important perception is to the process of interpreting another person's intent and/or disposition, Giles uses suggests a two-step process that includes _____ and _____.

observation & attribution

The meaning or interpretation I attached to an observation is called a(n)

attribution

Communication Accommodation theory suggests that desire for approval usually results in _____ while need for distinction results in _____.

convergence, divergence

In Communication Accommodation theory, Giles notes that the constant movement away from or toward others by changing your communicative behavior is called

accommodation

Giles suggests we have two different "identities" that might be engaged when people interact with one another. They are the ______ and ______ identities.

personal & social

Integration is _____.

win-win

The "bargaining" or "compromise" conflict management style is considered to be

win-lose

When both parties have concerns for their own images as well as for the image of the public relationship between the two parties, this is called _____.

mutual-face

Ting-Toomey uses a person's "type of culture" as part of her theory. This refers to _____ cultures.

individualistic vs. collectivistic

Ting-Toomey's Face Negotiation theory is considered to be

very objective

Ting-Toomey's notion of face concern refers to _____.

all of these answers can be correct