Active Listening - Oral Communication 2Q

Passive listening

It means to listen without responding.

Active listening

Conscious effort to hear the complete message being communicated.

Build trust and establish rapport; demonstrate concern; ask specific and relevant questions; use brief verbal and non-verbal affirmations

Enumerate four (4) skills in active listening:

Active listening techniques

It can help you truly understand what people are saying in conversations and meetings.

Dalai Lama

He said that, "When you talk, you are only repeating what you know; but when you listen, you learn something new."

Count for yourself; be brave for 20 seconds; take a seat at the table; cheer for other people's success; bolster your confidence in another activity through past successful activities; celebrate constantly

Enumerate six (6) behaviors to increase your confidence: