ServiceNow CSA Practice Exams

What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow?

Knowledge Management

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.

System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setups

In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes?

Guided

A field can be added to a table and form by accessing which part of the Form Designer interface?

Field Navigator

Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried?

Business Rule

Where can you navigate to see the notifications that are currently defined on the Now Platform?

System Notifications > Email > Notifications

Which search feature can be used to help narrow down search results in ServiceNow?

Wildcard Characters

Which menu does provide options related to viewing, configuring, creating favourites and saving form data?

Form Context Menu

Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options.

Bar chart

Pie chart

ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below options.

LDAP

OIDC

REST

Which field type does allow users to use positive or negative values?

FX Currency

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options.

OnLoad()

OnSubmit()

OnCellEdit()

OnChange()

What of the following roles cannot be delegated? Select 2 Answers from the below options.

admin

role_delegator

Which elevated role is required to modify access control rules?

security_admin

Which of the following is an example of a CI Class switch?

A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server [cmbd_ci_win_server] class

Who can add or remove widgets in a dashboard? Select 3 Answers from the below options.

dashboard owner

users with edit access to the dashboard

users with dashboard_admin role

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options.

referencing

extending

referenced by

extended by

Which role can switch their form view?

view_changer

Which of the following are Data management plugins? Select 3 Answers from the below options.

data archiving

database rotations

many to many task relations

What is selected on the Now Platform to impersonate another user?

user menu

Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options.

give 1-5 start rating

mark the article as helpful or not helpful

leave a comment

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Now Platform UI

Which of the following are the different ways to create a favourite? Select 3 Answers from the below options.

drag the breadcrubs of a filtered list to the favorites tab

drag an individual record to the favorites tab

select the star of its corresponding application or module

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?

IntegrationHub

The CMDB is the authoritative source of what information? Select 3 Answers from the below options.

Contact

Support Group

Owner

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options.

Who will receive

What it will contain

When to send

What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Service Level Agreements

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.

Providing how-to information

Performing diagnostics

Answering FAQs

Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options.

Glide list

Document ID fields

Reference fields

What do each record and each field correspond to in a table?

Each record corresponds to a row in a table and each field to a column on that table

What is Configuration Item (CI)?

Components of an infrastructure required to deliver a product or service

Which tool is used to determine relationships between fields in an import set and an existing table?

Transform map

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.

Schedule based

record based

application based

What is a stakeholder's role in implementing and maintaining the CMDB?

Determine specific CI Information required to support capabilities and build organizational buy-in

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

UI Policy Action

Which of the following are true statement about user impersonation? Select 2 Answers from the below options.

The impersonation option is not visible in the mobile view of the platform

users with impersonator role cannot impersonate admin users

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

List title menu

List column context menu

List fields context menu

Which of the following are true statement about the admin role? Select 3 Answers from the below options.

A user with only the admin role cannot grant the security_admin role to other users

non-admin users cannot add a user to a group that contains the admin role

To grant the admin role to a user, the granting user must also have the admin role

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.

Can be contained in a spoke

represent reusable operations for user across multiple flows

Provide the ability to build your own custom actions

Where does the System Administrator navigate to edit a catalogue item?

Maintain items

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options.

Write

Create

Delete

Read

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.

SMS

Email

Meeting Invitation

What ServiceNow feature can be used to begin the creation of an application?

Guided Application Creator

What is created by default when you create a new table? Select 2 Answers from the below options.

Application Menu with the same name as the table Label

Module with the plural of the table Label

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options.

RITM

REQ

TASK

Which tab does contain the Activity Stream for a task?

Notes

What type of service catalogue item is used to create an incident or raise a HR case?

Record producer

Under which Report Designer tab can you define the report grouping?

Configure

What form view is displayed when clicking on the reference icon of a field in a form?

Sys_popup

Which of the following applications is available to all users?

Self-Service

What is the system behaviour when applying a data policy to the list view in order to make a field read-only?

The field will appear to be editable, but the update will fail

What are the two options to define the fulfillment process for a service catalog item? Select 2 Answers from the below options.

Workflow

Flow

What CMDB table does store the basic attributes of all the configuration items?

Configuration item [cmdb_ci]

In addition to the article ID used to determine if an article is relevant, knowledge management notification types include what?

Title of the article

What are the steps for applying an update set to an instance? Select 3 Answers from the below options.

Commit

Retrieve

Preview

What item in the Knowledge Management Service Portal does display articles that have the highest percentage of users marking them helpful?

Most Useful

What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options.

Business Rules

Assignment Rules

Data Lookup Rules

What service catalogue component does allow for multiple catalogue items to be logically grouped as one request?

Order Guide

Which feature does allow users to manage which notifications they receive about various activities occurring in the platform?

Subscriptions

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

Remove icon

Handle icon

Edit icon

In which step of the import process, the relationship between fields in an import set table and fields in an existing ServiceNow table is determined?

Transform map

In which section of the email notification configuration can you make the notification subscribable by users?

Who Will receive

Which field type does display records from another table?

Reference

Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting?

IntegrationHub

What NOW Platform features in conjunction with field normalization does CMDB leverage to automatically check the uniqueness of a CI?

Identification and Reconciliation Engine (IRE)

What do access control list rules specify? Select 2 Answers from the below options.

The object and operation being secured

The permissions required to access the object

In what order are access controls evaluated?

First at the Table-level (most specific to most general), then at the Field level (most specific to most general)

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

Select the record from the History tab

From the end user's perspective, how are the products and services in the service catalog organized?

Categories and subcategories

From an Application Portfolio Management (APM) perspective, what do Application Services represent?

Installed Instances

Which of the following do run scripts client-side? Select 2 Answers from the below options.

UI Policy

Client Script

Which of the following do best describe Tasks? Select 3 Answers from the below options.

Tasks minimize the possibility of human error

Tasks lead to quicker resolution times

Tasks are repeatable processes

Which of the following is an example of a base table that is extended but itself is not extending another table?

Task [task]

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?

Database Views

If an end user wants to report an Incident, where does he/she navigate to on the service portal?

In the Can We Help you? Category in the Service Catalog

What needs to be configured to create a new form view?

Form Layout

What actions a self-service user can access when logging into ServiceNow? Select 3 Answers from below options.

Taking surveys

Viewing knowledge articles

Viewing a homepage

What type of Visual Task Board CANNOT be built from a record list?

Freeform

Which of the following are valid report sharing options? Select 4 Answers from the below options.

Schedule

Add to dashboard

Publish

Export to PDF

Which of the following branding features can be configured? Select 4 Answers from the below options.

System date/time formatting

Banner image,text and colors

Browser tab title

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.

Integrating with a WebDAV compliant source

Importing Microsoft Word files

Creating articles directly in the servicenow platform

what does a column in a list represent in a ServiceNow instance?

A field

What are the 2 available knowledge article types? Select 2 Answers from the below options.

Wiki

HTML

Which of the following are database view limitations? Select 3 Answers from the below options.

Database views cannot be created on tables that participate in table rotation

It is not possible to edit data within a database view

In a clone request, database view tables cannot be added as a data preserver

What is the main language used for scripting in ServiceNow?

Javascript

Which modules can you use to create a new table? Select 2 Answers from the below options.

Tables & Columns

Tables

By default, a report is shared with:

The report creator only

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

Content frame

Banner frame

Application navigator

Which option does allow you to update existing Target Table records when importing data from an import set?

Coalesce

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

Breadcrumbs

The Now Platform is an example of which cloud computing model?

Application Platform-as-a-Service (aPaaS)

Which of the following are the steps to Easy Import? Select 3 Answers from the below options.

download excel template

upload import data

finalize import

Which of the following action is recommended when you want to perform system maintenance?

Terminate logged in users' sessions

Which Flow Designer plugin is activate by default?

The flow designer support for the service catalog

What role is required for a user to create or update access control rules?

security_admin

What does protect applications by identifying and restricting access to available files and data?

scope

You can send notifications directly to users in Slack and Microsoft Teams via which Chabot on the Now Platform?

Virtual Agent

What source type should be used when creating a report from a dataset with pre-defined conditions?

Data Source

When configuring an email notification, where can you choose field values from the record to include within the message?

Select variables

Where do you navigate in the Now Platform to see a list of catalogue items?

Service Catalog > Catalog Definitions > Maintain items