Prompt Engineering - Agentforce Specialist

Prompt Engineering Agentforce Specialist SF Cert Prep

Question 1:

An AI specialist at Cosmic Software Solutions wants to ground a prompt template with the Name field on the Account object. After adding a record merge field for this field, what should the AI specialist expect to see in the template?

Choose 1 answer.

A. Field:Account.Name

B. Input:Account.Name

C. Resource:Account.Name

B. Input:Account.Name

Question 2:

Cosmic Hardware aims to develop a custom user experience within Salesforce that allows users to input a sales order number. Once entered, the system should automatically generate and display a summary of the order’s header and details using a predefined prompt template. Which solution should an AI specialist implement to meet this requirement?

Choose 1 answer.

A. Define a screen flow that invokes the 'Prompt Template' flow action.

B. Define a template-triggered prompt flow that invokes the 'Add Prompt Instructions' flow action.

C. Define an auto-launched flow that invokes the 'Prompt Response' flow action.

A. Define a screen flow that invokes the 'Prompt Template' flow action.

Question 3:

What should an AI specialist consider when configuring a prompt template with multiple related lists from the account page layout?

Choose 1 answer.

A. The text encoding, such as UTF-8 or ASCII, can be specified for a related list merge field.

B. There is a limit to the number of related list merge fields that can be included.

C. A related list can be rendered in either XML or JSON format by selecting an option.

B. There is a limit to the number of related list merge fields that can be included.

Question 4:

Cosmic Computers wants to draft a newsletter for its customers using generative AI. The newsletter requires using data from multiple unrelated standard and custom objects. Which type of prompt template should an Agentforce Specialist recommend to meet this requirement?

Choose 1 answer.

A. Record Summary

B. Sales Email

C. Flex

C. Flex

Question 5:

The leadership team at Cosmic Furniture wants to enhance customer interactions by automatically populating a dynamic form field with a description generated by a large language model (LLM). The description should be easy to review and edit to maintain the company's AI strategy of keeping a human in the loop for oversight and validation. Which type of prompt template should be created to meet this requirement?

Choose 1 answer.

A. Record Summary

B. Flex

C. Field Generation

C. Field Generation

Question 6:

A data scientist at Cosmic Data Solutions needs to access and manage models in Einstein Studio and create prompt templates in Prompt Builder. Which permission sets should be assigned to the data scientist?

Choose 1 answer.

A. Prompt Template Manager and Data Cloud Admin

B. Prompt Template User and Data Cloud Admin

C. Prompt Template Admin and Data Cloud Admin

A. Prompt Template Manager and Data Cloud Admin

Question 7:

An AI specialist at Cosmic Electronics is creating a custom prompt template and wants to ensure it functions correctly. How can the Resolution section in Prompt Builder help the AI specialist?

Choose 1 answer.

A. It shows the generated response from the LLM based on the selected record(s).

B. It shows the data masking details for all the merge fields in the prompt.

C. It displays the full text of the prompt that is processed through the Einstein Trust Layer.

C. It displays the full text of the prompt that is processed through the Einstein Trust Layer.

Question 8:

An AI specialist is setting up Prompt Builder and needs to ensure that users have the correct permissions. Which of the following is a valid consideration?

Choose 1 answer.

A. The 'Prompt Template Manager' and 'Prompt Template User' permission sets must be assigned to users who need to create and manage prompt templates.

B. The 'Prompt Template User' permission set must be assigned to users who need to execute and create prompt templates.

C. The 'Prompt Template Manager' permission set must be assigned to users who need to create and manage prompt templates.

C. The 'Prompt Template Manager' permission set must be assigned to users who need to create and manage prompt templates.

Question 9:

An AI specialist has created a Flex prompt template, but they are unable to inspect the response generated by the LLM because the Preview button is disabled. Which of the following explains this issue?

Choose 1 answer.

A. The related records have not been selected.

B. The prompt template has not been activated.

C. The prompt does not contain at least one merge field.

A. The related records have not been selected.

Question 10:

Cosmic Hardware Solutions has set up a prompt template to summarize the records of a custom object called 'Shipment.' However, users are reporting mismatches in the generated summaries. What best practices should an AI specialist consider to refine the company's prompt design strategy?

Choose 1 answer.

A. Turn on prompt test mode, test different versions of the prompt template with select users, and select the highest-performing version based on user feedback.

B. Submit a Salesforce support case to review the org's prompt templates and conduct tests in a sandbox environment to refine prompt outputs.

C. Create clear and concise prompt templates that use consistent writing style, effective grounding, contextual role-playing, direct instructions, and iterative feedback.

C. Create clear and concise prompt templates that use consistent writing style, effective grounding, contextual role-playing, direct instructions, and iterative feedback.

Question 11:

An AI specialist at Cosmic Solutions plans to create a Field Generation prompt template for a custom field on the Account object. Which of the following is a valid consideration to ensure the field can be populated with an AI-generated account summary?

Choose 1 answer.

A. The API name of the custom field should follow the generative AI convention.

B. The custom field should be a Text Area (Long) field with a length of at least 2,048 characters.

C. The Lightning record page that contains the field must be upgraded to Dynamic Forms.

C. The Lightning record page that contains the field must be upgraded to Dynamic Forms.

Question 12:

An AI specialist has built a sales email prompt template. Which of the following is a valid consideration for managing and activating prompt template versions?

Choose 1 answer.

A. Activating a prompt template version makes it immutable.

B. Creating a new prompt template version activates itautomatically.

C. Multiple versions of a prompt template can be active at a time.

A. Activating a prompt template version makes it immutable.

Question 13:

A sales manager at Cosmic Computers needs to be able to execute a sales email prompt template to draft emails for customers using Einstein Generative AI. Which permission set should be assigned to the sales manager?

Choose 1 answer.

A. Einstein Sales Emails

B. Einstein Prompt Builder

C. Einstein Sales Email Template

A. Einstein Sales Emails

Question 14:

A support manager at Cosmic Electronics recently discovered Prompt Builder. How should an AI specialist explain its primary purpose?

Choose 1 answer.

A. Prompt Builder is a tool that offers real-time AI-generatedrecommendations and guidance to Salesforce users to improve theirproductivity.

B. Prompt Builder is a tool that enables companies to createreusable prompts for large language models (LLMs) for consistent AI-generated responses.

C. Prompt Builder is a tool that allows developers to createprompts for Apex programming, assisting them in writing code moreefficiently.

B. Prompt Builder is a tool that enables companies to createreusable prompts for large language models (LLMs) for consistent AI-generated responses.

Question 15:

An AI specialist at Cosmic Solutions wants to leverage Prompt Builder to generate AI-powered responses for the company's sales and service teams. What is the correct process for using Prompt Builder?

Choose 1 answer.

A. Enable generative AI for the target object, build the prompt inthe workspace, use records to refine the output, activate the Trust Layer, and link the prompt to an appropriate action.

B. Choose the prompt template type, select one of the predefinedprompt templates, specify the associated object, validate the prompt with a sample record, and assign the prompt to an action.

C. Select the prompt template type, write the prompt within the workspace, select resources for dynamic grounding, choose the large language model (LLM) to use, and test the prompt with a record forvalidation.

C. Select the prompt template type, write the prompt within the workspace, select resources for dynamic grounding, choose the large language model (LLM) to use, and test the prompt with a record forvalidation.

Question 16:

Cosmic Solutions wants to ground prompt templates using data model objects(DMOs) from Data Cloud. Which of the following is required to create relationships between DMOs in Data Cloud and Salesforce objects?

Choose 1 answer.

A. Data Cloud Enrichments

B. Retrievers in Einstein Studio

C. Template-Triggered Prompt Flow

A. Data Cloud Enrichments

Question 17:

Cosmic Fitness needs to create a custom prompt template that generates personalized sales emails. The email must include data from the customer's assets, trade shows near the customer, and specific tone and voice guidelines stored in Salesforce records. How should the company's Agentforce Specialist retrieve the required data to ground the prompt template?

Choose 1 answer.

A. Add record merge fields to the prompt template.

B. Invoke a flow triggered by the prompt template.

C. Create a flex prompt template that receives free text inputs.

B. Invoke a flow triggered by the prompt template.

Question 18:

An AI specialist at Cosmic Furniture is creating a prompt template to generate tailored follow-up emails for customers interested in furniture customization services. It's crucial that the AI-generated emails strictly follow company messaging guidelines, utilizing only the information from the associated opportunity and prompting the recipient to take a specific action. How should the AI specialist format these instructions on a separate line in the prompt template?

Choose 1 answer.

A. Use square brackets [] to encapsulate the instructions.

B. Ensure all the opportunity-related merge fields are defined.

C. Use triple quotes (""") to surround the instructions

C. Use triple quotes (""") to surround the instructions

Question 19:

Cosmic Hardware wants to ensure that Field Generation prompt templates generate consistent responses across all records. However, users have reported sporadic failures due to token limit errors; some records process successfully while others fail. What factor is most likely contributing to this issue?

Choose 1 answer.

A. The dynamic nature of the prompt template causes the number oftokens to vary for each record.

B. The prompt template uses a deprecated syntax, leading torandom token parsing issues.

C. The token processing capacity of the LLM changes based onoverall system usage and user activity.

A. The dynamic nature of the prompt template causes the number oftokens to vary for each record.

Question 20:

An AI specialist at Cosmic Electronics has created a new Sales Email prompt template using the 'Save As' function in Prompt Builder. However, the new template is producing different results due to missing hyperparameters. Howcan the specialist ensure the new template delivers results similar to the standard prompt template?

Choose 1 answer.

A. Revert to the standard prompt template without making any changes.

B. Manually input the missing hyperparameters into the new prompt template.

C. Create a custom model configuration with the missing parameters in Model Playground.

C. Create a custom model configuration with the missing parameters in Model Playground.

Question 21:

Cosmic Solutions has implemented Einstein Sales Emails to help its sales teamsend personalized emails to customers based on their interactions and data within Salesforce. The sales team wants these emails generated using thelatest and most accurate data directly from the Contact object in Salesforce. Which grounding technique should be used for prompt templates to meet this requirement?

Choose 1 answer.

A. Ground with Apex Merge Fields

B. Ground with Record Merge Fields

C. Ground with Einstein Data Retriever

B. Ground with Record Merge Fields

Question 22:

An AI specialist at Cosmic Electronics recently created a custom prompttemplate to summarize opportunities. However, sales reps have reported that the generated summaries frequently lack relevant opportunity details orprovide inconsistent information. Which of the following explains the prompt template's poor performance?

Choose 1 answer.

A. The grounding data used by the prompt template is incomplete or unreliable.

B. The prompt template lacks sufficient instructions for generating detailed summaries.

C. The LLM has not been trained on enough opportunity data to produce accurate summaries.

A. The grounding data used by the prompt template is incomplete or unreliable.

Question 23:

A sales manager at Cosmic Data Solutions wants to populate a custom field on the Account object with AI-generated content. Which type of prompt template should the company's Agentforce Specialist use, and which feature must be enabled?

Choose 1 answer.

A. A Field Generation prompt template should be used, and Dynamic Forms must be enabled.

B. A Field Summary prompt template should be used, and Dynamic Fields must be enabled.

C. A Flex prompt template should be used, and Dynamic Forms must be enabled.

A. A Field Generation prompt template should be used, and Dynamic Forms must be enabled.

Question 24:

Cosmic Electronics is exploring public generative AI models to assist its salesand service teams. While they have experience crafting prompts to extract information effectively, users find it challenging and time-consuming to write prompts for each interaction manually. Which feature should an AI specialist recommend to address these concerns?

Choose 1 answer.

A. Einstein Next Best Action

B. Agentforce

C. Prompt Builder

C. Prompt Builder

Question 25:

An AI specialist at Cosmic Electronics is building a prompt template associated with the Account object in Prompt Builder. What should the AI specialist consider when using related list merge fields in the prompt template?

Choose 1 answer.

A. The LLM generates no response if a related list has no records atruntime.

B. The Activities related list is not supported due to polymorphic relationship.

C. Merge fields are not available if person accounts have been enabled.

B. The Activities related list is not supported due to polymorphic relationship.

Question 26:

An AI specialist at Cosmic Solutions has drafted a personalized introduction email for a contact using the 'Draft with Einstein' feature. Which predefined adjustment should they select to revise the email with a more casual tone?

Choose 1 answer.

A. Make Less Formal

B. Increase Friendliness

C. Improve Clarity

Incorrect

A. Make Less Formal

Question 27:

An AI specialist at Cosmic Electronics needs to create a prompt template to populate a custom field called ‘Latest Cases Summary’ on the Account object.This field should display information from the five most recently opened cases associated with the account. What is the best method to gather this data to ground the prompt template?

Choose 1 answer.

A. Build a flow to retrieve the cases.

B. Use a related list merge field.

C. Use a record merge field.

A. Build a flow to retrieve the cases.

Question 28:

An administrator at Cosmic Electronics has built a Flex prompt template and wants to invoke it. What should an Agentforce Specialist suggest?

Choose 1 answer.

A. Build a flow that uses a Prompt Template action.

B. Create a custom quick action that directly calls the template.

C. Use the Connect REST API to call the template.

A. Build a flow that uses a Prompt Template action.

Question 29:

Cosmic Electronics is testing a new prompt template that allows its sales team to draft personalized emails for prospects. However, the generated email occasionally contains placeholders instead of actual field values from the recipient's lead record. What is the most likely reason for the presence of these placeholders?

Choose 1 answer.

A. The user is not assigned to the 'Einstein Sales Emails' permissionset.

B. The user lacks permission to access specific fields on the lead record.

C. The user needs to refresh their browser session before drafting emails.

B. The user lacks permission to access specific fields on the lead record.

Question 30:

An AI specialist is configuring a field generation prompt template to populate a custom field on the Account object and wants to include information from the account's contacts. Which of the following should they use to ground the template with the required data?

Choose 1 answer.

A. Related list merge field

B. Record merge field

C. Apex merge field

A. Related list merge field

Question 31:

Cosmic Furniture wants to enhance a prompt template by including data from an external REST API service. How should an AI specialist integrate the response data from the API callout into the template?

Choose 1 answer.

A. Create a flow that includes the 'Add Prompt Instructions' flow element.

B. Add an External Service record merge field to the prompt template.

C. Add a JSON merge field to the prompt template.

A. Create a flow that includes the 'Add Prompt Instructions' flow element.

Question 32:

The guest relations team at Cosmic Resorts wants to generate personalized travel itineraries for guests based on their past stays, preferences, and special requests. A guest's itinerary should be accessible only on their contact recordin Salesforce, allowing staff to provide tailored recommendations efficiently. Which feature should an AI specialist recommend to meet this requirement?

Choose 1 answer.

A. Model Builder

B. Prompt Builder

C. Agentforce (Default)

B. Prompt Builder

Question 33:

The AI Specialist at Cosmic Software Solutions needs to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in Setup. Which of the following is causing this issue?

Choose 1 answer.

A. Prompt Builder has not been enabled in Data Cloud Setup.

B. The 'Prompt Template User' permission set is not assigned to the user.

C. The 'Prompt Template Manager' permission set is not assigned to the user.

C. The 'Prompt Template Manager' permission set is not assigned to the user.

Question 34:

An AI specialist at Cosmic Solutions wants to test the responses generated by a new prompt template using a different large language model (LLM) configuration. What should the specialist consider when changing the model configuration in Prompt Builder?

Choose 1 answer.

A. A version can be selected for the chosen model configuration.

B. A model configuration can be modified directly in Prompt Builder.

C. Either a standard or custom model can be selected in Prompt Builder.

C. Either a standard or custom model can be selected in Prompt Builder.

Question 35:

Cosmic Electronics needs to set up Einstein Sales Emails for its sales reps. An AI specialist has turned on Sales Emails in Setup and created several sales email prompt templates. How can the specialist ensure the reps can access sales email prompt templates in the Lightning Experience email composer?

Choose 1 answer.

A. Share the 'Sales Email Prompt Templates' folder with the sales reps.

B. Enable the 'Sales Email Prompt Template' permission in the profile assigned to the sales reps.

C. Assign the 'Einstein Sales Emails' permission set to the sales reps.

C. Assign the 'Einstein Sales Emails' permission set to the sales reps.

Question 36:

An AI specialist at Cosmic Electronics is building a custom prompt template and is looking for an efficient way to ground it using the data available on the running user's page layout. Which of the following should they use for grounding?

Choose 1 answer.

A. Record Snapshot Merge Field

B. Retrieval Augmented Generation (RAG)

C. Apex Merge Field

A. Record Snapshot Merge Field

Question 37:

Cosmic Electronics wants to use Flow Builder to bring data from unified Data Cloud objects into a prompt template and generate context-rich responses based on the most updated data stored within Data Cloud. Which type of flow should an AI specialist use to meet this requirement?

Choose 1 answer.

A. Record-Triggered Flow

B. Data Cloud-Triggered Flow

C. Template-Triggered Prompt Flow

C. Template-Triggered Prompt Flow

Question 38:

Cosmic Electronics has an active standard prompt template that does not fully meet its business requirements. The template is NOT overridable. How should the company's Agentforce Specialist customize its content to meet the requirements?

Choose 1 answer.

A. Use the 'Clone the Template' option in Prompt Builder.

B. Use the 'Save as a New Template' option in Prompt Builder.

C. Use the 'Save as a New Version' option in Prompt Builder.

B. Use the 'Save as a New Template' option in Prompt Builder.

Question 39:

Cosmic Electronics aims to improve the efficiency of the company's customer support team by using generative AI. Which specific use case necessitates the use of Prompt Builder?

Choose 1 answer.

A. Generate a draft for a bulletin post about upcoming products.

B. Create a performance score for each customer support agent.

C. Estimate the volume of cases based on historical data and trends.

A. Generate a draft for a bulletin post about upcoming products.

Question 40:

Cosmic Financial Solutions has implemented a field generation prompt template to allow users to populate a custom field called 'Market Insights' on account records. While adoption has been strong across the sales team, one user cannot see the AI-enabled field icon next to the field, even though all users share the same profile. What is the most likely reason for this issue?

Choose 1 answer.

A. The 'Einstein Field Generation' permission set is not assigned to the user.

B. The prompt template linked to the custom field has not been shared with the user.

C. The 'Prompt Template User' permission set is not assigned to the user.

C. The 'Prompt Template User' permission set is not assigned to the user.

Question 41:

Cosmic Solutions plans to implement prompt templates using standard foundation models in Salesforce. What should the company's AI specialist consider when building these prompt templates in Prompt Builder?

Choose 1 answer.

A. Ask the LLM to role-play as a specific character within the prompt to enhance context and clarity.

B. Include detailed scenarios within the prompt that test the LLM’s ability to interpret various contexts.

C. Train the LLM using varied writing styles shaped by word choice, intensifiers, emojis, and punctuation.

A. Ask the LLM to role-play as a specific character within the prompt to enhance context and clarity.

Question 42:

Cosmic Lights wants to send marketing emails highlighting products that align closely with each customer's interests. The goal is to create personalized content that resonates with customers based on their preferences for particular products. What should an AI specialist recommend for this requirement?

Choose 1 answer.

A. Create a Sales Email prompt template that is grounded in the customer's interests and preferences.

B. Define a Flex prompt template that uses Apex to generate personalized email content based on the customer's interests and preferences.

C. Create a custom model using Model Builder that generates personalized emails based on customer data in the org.

A. Create a Sales Email prompt template that is grounded in the customer's interests and preferences.

Question 43:

An AI specialist at Cosmic Software Solutions wants to build a new prompt template that utilizes a related list to retrieve information about the current user. Which of the following is a valid consideration?

Choose 1 answer.

A. User related lists are not supported in prompt templates.

B. User related lists must be added to the User page layout.

C. User related lists require the 'View All' permission.

A. User related lists are not supported in prompt templates.

Question 44:

An AI specialist at Cosmic Software Solutions is creating a new field generation prompt template. How can they ensure that it yields consistent results?

Choose 1 answer.

A. Generate multiple responses per record and experiment with different selected records.

B. Enable Dynamic Forms to control how responses are processed and displayed.

C. Use a custom model configuration to apply personalized settings across all records.

A. Generate multiple responses per record and experiment with different selected records.