LC MAN Questions

Guest Promise

Serve each customer their perfect pizza, exactly when they want it and how they want it with a smile, every time!

Remedy Process

1. listen to complaint

2. Apologize

3. Decide remedy (offer free replacement first, crazy bread)

4. Take action (refund only by manager)

5. Follow up (write down name and phone number if able)

Lock out/ Tag out order 1

1. Announce

Lock out/ Tag out order 2

2 Power down

Lock out/ Tag out order 3

tag

Lock out/ Tag out order 4

Sign

Lock out/ Tag out order 5

Service

Lock out/ Tag out order 6

Announce

Lock out/ Tag out order 7

Un-tag

Lock out/ Tag out order 8

Power-up

Lock out/ Tag out order 9

Record

Primary Food Safety policies

Hand washing

Temp Checks

Day Dots

FIFO

5 priority guidelines

1 Serving the customer

2 Completing station responsibilities

3 Helping those serving customers

4 prepping and stocking

5 Detailed cleaning

Best practice for handwashing

Every 30 minutes or when switching stations/jobs

Why are box counts important

Cash amounts before 9 pm

below 100

Cash amount after 9 pm

Below $50

Steps after being robbed

. lock door when it is safe
2. call police
3. call loss and prevention and supervisor 9say # of minors)
4. make sure all employees are okay and separate them
5. Complete robber description forms
6. fill out incident reports for all employees

Activities minors cant do

shaker board
cleaning the sheeter
cleaning/using the VCM

cannot leave the store