Chapter 14 Flashcards (Cengage)

Performance Measurement along Supply Chains

Performance measurement

The process of quantifying the efficiency and effectiveness of various activities.

Performance variance

The difference between the standard and actual performance.

Environmental sustainability

The need to continually protect the environment and reduce greenhouse gas emissions.

carbon footprints

A firm’s or supply chain’s total carbon emissions.

total productivity measures

A measure of total outputs divided by total inputs.

Green supply chain management

An organizational approach that extends the concept of green logistics to include activities related to environmentally responsible product design, acquisition, production, distribution, use, reuse, and disposal by partners within the supply chain.

single-factor productivity measures

The output measure divided by a single input measure, such as labor cost.

balanced scorecard

A management system developed in the early 1990s by Robert Kaplan and David Norton that helps companies to continually refine their vision and strategy. The balanced scorecard uses a set of measures to provide feedback on internal business performance in order to continually improve strategic performance. Also referred to as scorecarding.

scorecarding

A performance measure design technique such as the Balanced Scorecard that uses the scorecard model.

performance dashboards

Web-based balanced scorecard applications.