Nail Foundations Chapter 10 - The Beauty Business

Characteristics of individual ownership include all of the following except _____.

limited owner liability

Characteristics of a partnership arrangement include all of the following except _____.

one decision maker

A(n) _____ plan is a written description of the proposed business.

business

Malpractice, property liability, and fire refer to types of _____.

insurance

To maintain accurate records that are processed in a timely manner, consider retaining the services of a(n) _____.

accountant

A good telephone personality includes all of the following characteristics except _____.

a monotone voice

Responding to customer complaints must not be handled with _____.

impatience

A _____ is a sweeping picture of the long-term goals for the business, what it is to become, and what it will look like when it gets there.

vision statement

During years _____ of business ownership, you may want to move from being a working professional to a full-time manager of the overall business and begin planning for your eventual retirement.

11 to 20

A business location should have all of the following except _____.

unkempt yards

A(n) _____ plan outlines all of the research obtained regarding the clients a business will target and their needs, wants, and habits.

marketing

Any agreement to buy an established salon, spa, or barbershop should include all of the following items except _____.

the previous owner’s business plan

A(n) _____ should specify clearly who owns what and who is responsible for which repairs and expenses.

lease

It is not required by state and federal goverments to keep accurate records of an employee’s _____.

ethnicity

Smooth business management depends on all of the following factors except _____.

volunteerism

Examples of business expenses include _____.

insurance, utilities, and salaries

All of the following are benefits of keeping purchase and inventory records except _____.

ensuring supplier discounts

Client service records should include _____.

products used

Booth rent is illegal in _____.

Pennsylvania

Booth renters are solely responsible for _____.

supplies, record keeping, and accounting

The responsibilities of a receptionist include all of the following except _____.

draping clients

When booking an appointment over the phone and a specific professional is not available at the desired time, it is appropriate to _____.

suggest another professional

Personal communication about a service or product between target clients and their friends, relatives, and associates is called _____ marketing.

viral

Encouraging a client who is booked for a haircut to also get a manicure or facial is an example of _____.

upselling

Encouraging a client who is booked for a facial to purchase take-home maintenance products is an example of _____.

retailing