Exam 1 Study

Manager

Individuals who achieve goals through other people.

Management Functions

Processes that include planning, organizing, leading, and controlling.

Planning

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Organizing

Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, and where decisions are to be made.

Leading

Motivating employees, directing others, selecting effective communication channels, and resolving conflicts.

Controlling

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

Interpersonal Roles

Roles that involve interaction with others, such as figurehead, leader, and liaison.

Figurehead

A managerial role that involves being a symbolic head and performing routine duties of a legal or social nature.

Leader

Responsible for the motivation and direction of employees.

Liaison

Maintains a network of outside contacts who provide favors and information.

Informational Roles

Roles that involve processing and disseminating information, including monitor, disseminator, and spokesperson.

Monitor

Receives a variety of information and serves as the nerve center of internal and external information.

Disseminator

Transmits information received from outsiders or from other employees to members of the organization.

Spokesperson

Transmits information to outsiders about the organization’s plans, policies, actions, and results.

Decisional Roles

Roles that involve making decisions, like entrepreneur, disturbance handler, resource allocator, and negotiator.

Entrepreneur

Searches for opportunities and initiates projects to bring about change.

Disturbance Handler

Responsible for corrective action when the organization faces unexpected disturbances.

Resource Allocator

Makes or approves significant organizational decisions.

Negotiator

Represents the organization at major negotiations.

Technical Skills

The ability to apply specialized knowledge or expertise.

Human Skills

The ability to work with, understand, and motivate other people.

Conceptual Skills

The mental ability to analyze and diagnose complex situations.

Intuition

Gut feelings, individual observation, and commonsense.

Workplace Diversity

The variety of differences among people in an organization.

Surface-Level Diversity

Differences in easily perceived characteristics that may activate certain stereotypes.

Deep-Level Diversity

Differences in values, personality, and work preferences that become important as people get to know each other.

Dependent Variable

A response affected by an independent variable that researchers study.

Independent Variable

The presumed cause of some change in the dependent variable.

Forms of Discrimination

Includes discriminatory policies or practices, sexual harassment, intimidation, mockery, insults, exclusion, and incivility.