Communication and Business Correspondence

These flashcards cover key concepts from the lecture on communication and business correspondence.

In email etiquette, one should always include __ on the subject line.

a subject.

A common error in writing is a phrase without a main _.

clause.

In written communication, common nouns should not be capitalized unless they are the __ word of a sentence.

first.

The size letterhead that is appropriate for most business correspondence is __.

8 1/2 × 11 inches.

A letter dated correctly for a heading must be in the format __.

May 1, 2025.

To indicate a duplicate letter sending, 'c: Alice Adams, MD' is noted for what purpose? __.

To inform the recipient that a copy has been sent.

Words that replace nouns and prevent constant repetition are called __.

pronouns.

The usual business envelope size is __.

No. 10.

Business letters typically use __ line spacing.

single.

In the inside address, there must be a comma between city and __.

state.

Professional letters must have how many blank lines between the closing and the typed name? __.

Two.

The most common type of business letter format is __.

Full block letter format.

Memorandums typically do not include __.

the signature.

Nouns represent __, places, things, or ideas.

people.

A medical assistant should use __ for mailing important patient letters.

Certified mail with return receipt.

When sending a fax, the medical assistant must adhere to __ rules.

HIPAA and HITECH.

The correct term for sending important medical equipment is __ mail.

Registered.

To ship a 30-pound piece of equipment quickly, Mary should use __ mail.

Priority mail.

For proof of mailing, the medical assistant should ask for __ from the post office.

a certificate of mailing.

Books and manuscripts are classified as __ mail.

Media.

The most expensive domestic service from the U.S. Postal Service is __ mail.

Priority mail express.

The second most expensive domestic service is __ mail.

Priority mail.

An optional mail service that provides a mailing receipt and delivery information is __ mail.

Certified.

This optional mail service requires the recipient to verify their identity and sign for delivery; it is __ mail.

Certified.

The __ mail service provides the date and time of delivery, plus a record available upon request.

Signature confirmation.

USPS retail ground can be used for oversized packages weighing up to __ pounds.

70.

The maximum thickness for a letter in USPS domestic shipping is __ inches.

0.25.

For package regulation, the maximum length plus girth allowed is __ inches.

108.

The simplified letter format differs as it does not have a __ or closing.

salutation.

When comparing semi-block format to the full block format, how does it differ? It includes __.

Indented paragraphs.

An incorrect postal abbreviation for 'Route' is __.

RT.

The incorrect statement regarding the use of 'Than' and 'Then' is that 'Than' is used to __.

compare.

A word or group of words that describes a noun or pronoun is called an __.

adjective.

A group of words without a subject or verb is a __.

phrase.

A word indicating a relationship between a noun and the rest of the sentence is a __.

preposition.

The first letter of all __ should be capitalized.

pronouns.

Correct usage of commas includes to separate items in a list of __ or more.

three.

The information not included in a clinic's letterhead is the __.

provider's personal email address.

In a business letter, the salutation starts on the second line below the __.

inside address.

The proper greeting for a formal business letter is __.

Dear Mr. Black.

Incorrectly positioned closing in a business letter occurs when the __ is not capitalized.

first letter.

Reference notation is left justified and indicates the person who __ the letter.

keyed.

Continuation pages of business letters should follow a specific __ structure.

header.

A statement about addressing mail that is correct involves using __ letters with no punctuation marks.

capital.

If mail is accidentally opened, one should __ the envelope and notify a supervisor.

tape.

An incorrect USPS abbreviation for 'Boulevard' is __.

BLVD.

To indicate a shipment is accepted by someone else, that person is referred to as an __ agent.

authorized.

The region used for shipping is referred to as the __.

zone.