MGT 371 test 1 Gaylor

organization

deliberate collection of people coming together to accomplish some specific purpose

management

The process of getting things done, effectively and efficiently, through and with other people

efficiency

doing things right/ resource usage

effectiveness

doing the right things/ goal attainment

top managers

middle managers

first line managers

team leaders

what are the levels of management

nonmanagerial employee

people who work directly on a job or task and have no responsibility for overseeing the work of others

top manager

makes decisions about the direction of the company

middle managers

manager others and translate goals set by top managers into specific detail

first line manager

supervisors responsible for directing day to day activities of a work team

team leader

individuals who are responsible for managing and facilitating the activities of a work team

planning

organizing

leading (once was commanding and coordinating)

controlling

what are the four functions of management?

interpersonal

decisional

informational

what are the three roles of management that Mitzberg is known for?

analyze and diagnose

working well with others

possessing expert job knowledge

political depth

Katz skills and competencies?

conceptual

technical

interpersonal

political

what are the four characteristics that are under the category of political depth for Katz's skills and competencies

good- communicator, confidence builder, leader, organized, respectful, setting up for success

bad- unorganized, disrespectful, talks down to employees, selfish, lazy

what are some qualities of good v. bad employees?

innovation

quality customer service

social media

sustainability

what are some factors that help reshape and redefine management?

One Best Way to do a Job

what did Frederick W. Taylor describe his "scientific management" method as

general administrative theory

Fayol's five management functions and 14 principles of management are known as?

an ideal rations form of organization

what did Weber Bureaucracy come up with?

external environment

factors, forces, situations, and events outside the organization that affect its personal performance

omnipotent view

argues that managers are directly responsible for an organization's success and failures

symbolic view

suggests that much of an organization's success and failures are due to external forces

organizational culture

shares values, principles, traditions, and ways of doing things that influence the way organization's members act

perceived

descriptive

shared

culture is ?

sharing economy

asset owners share with other individuals through peer-to-peer service, for a set fee, their underutilized physical assets or their knowledge, expertise, skills, or time

jobs and employment

assessing environmental uncertainty

managing stakeholder relationships

how does external environment affect managers?

baby boomers

gen x

gen y (millennials)

gen z

what are the current demogrpahics?

attention to detail

outcome orientation

people orientation

team orientation

aggressive

stability

innovation and risk taking

what are the dimentions of cultures

usually a reflects the vision or mission of founders

where does culture come from?

effect on what employees do and how they behave

how does organizational culture effect managers?

strong culture: cultures in which they key values are deeply held and widely shared

how does culture effect employees?

customer

innovative

sustainable

ethical

learning

what are the five types of culture in an organization?

customer

the type of culture in an organization that hires people with personality

innovative

the type of culture that challenges freedom, trus, idea time, and humor

sustainable

the type of culture that tests the company's ability to achieve tis business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into business strategies

ethical

type of organizational culture in which the shared concept of right and wrong behavior in the workplace reflects the core values of the organization and influences the ethical decision making of employees

learning

the type of organizational culture with a "buy-in" from the top down. organizational leaders must understand what it takes for an organization with this type of culture to work and be committed to it

globalization

boundaryless world where goods and services are produce and marketed worldwide

- exchanging good and services with consumers in other countries

- using managerial and employee talent from other countries

- using financial sources and resources outside home and country

what does it mean to be global?

exporting

making product domestically and selling them abroad

importing

acquiring products abroad and selling them domestically

corporate social responsibility

social obligations

social responsibility

what are the three types of social responsibility

corporate social responsibility

adds an ethical imperative to do those things that make society better and to avoid things that could make society worse

social obligations

are activities a business engages in to meet certain economic and legal responsibilities. It does the minimum that the law requires and only pursues social goals to the extent that they contribute to its economic goals.

social responsiveness

managers in these companies are guided by social norms and values and make practical, market-oriented decisions about their actions

ethics

a set of rules or principles that defines right and wrong conduct

utilitarian view

rights view of ethics

theory of justice view of ethics

what are the three types of views of ethics

utilitarian

the goal is to provide the greatest good for the greatest number of people

rights view of ethics

individuals are concerned with respecting and protecting individual liberties and privileges such as the right of free consent, the right to privacy, and the right of free speech. Under this view, making ethical decisions is simple because the goal is to avoid interfering with the rights of others who might be affected by the decision.

theory of justice view of ethics

an individual is equitable, fair, and impartial in making decisions

code of ethics

ethical leadership

ethics training

three things to encourage ethical behavior

- Morality

- Values

- Personality

- Experience

- Organization's culture

- Issue being faced

what determines ethical behavior?

critics

value systems learned in youth

proponents

values can be learned and ethical problem solving increases ethical behavior, moral development, awareness

rational model

bounded rationality

intuitive and managerial decision making

managers can use three approaches to making decisions:

1. Identification of the problem

2. identification of decision criteria

3. allocation of weight to criteria

4. development of aletnatives

5. analysis of alternatives

6. selection of alternatives

7. selection of the best alternative

8. implementation of the alternatives

9. evaluation of decision effectiveness

what are the steps in the decision making process?

heuristics

when you try to simplify decisions

rational decision making

choices that are consistent and value-maximizing within specified constraints

bounded rationality

satisfice, escalation of commitment, a mroe realistic approach to making a decision