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Market segmentation
The process of dividing a market into groups based on characteristics such as age, income, and lifestyle.
Distribution (Place)
The element of the marketing mix concerned with making a product available to customers.
Penetration pricing
A pricing strategy where a manufacturer introduces a product at a low price to attract a large number of customers quickly.
Marketing research
The primary purpose is to provide information for marketing decisions.
Demographic segmentation
An example of consumer segmentation based on age, gender, income, education, and family size.
Sales promotion
A marketing strategy that includes short-term incentives like coupons to encourage repeat purchases.
Extensive decision making
A consumer behavior where a buyer compares brands and reads reviews before making a purchase.
Exclusive distribution
A distribution strategy where a manufacturer sells products only through a small number of authorized retailers.
Maturity stage
The stage in the product life cycle where sales growth slows because most potential buyers already own the product.
Two-way communication
The key advantage of social media marketing, allowing interaction between companies and customers.
Augmented product
An example is a free warranty included with the product purchase.
Brand equity
The value added to a product by a well-recognized brand.
Define the problem
The first step in the marketing research process.
International marketing
A strategy where a company sells the same product in multiple countries.
Profit maximization
A pricing objective focused on generating the greatest possible profit in the short run.
Business-to-business (B2B)
A transaction where one business sells products or services to another business.
Build demand
The primary objective of advertising during peak shopping seasons.
Government regulations
A factor in the uncontrollable external environment affecting marketing decisions.
Convenience product
A type of consumer product purchased frequently with minimal comparison shopping.
Relationship marketing
Using customer purchase history to send personalized marketing offers.
Service
An offering that provides value without a tangible good; for example, a haircut.
Product development
A strategy involving introducing a new flavor of an existing product to attract customers.
Personal selling
The promotional method generally viewed as the most effective for closing complex business sales.
Dynamic pricing
A pricing strategy involving different prices based on demand and booking time.
Meeting expectations
A key factor that increases customer satisfaction.
Psychographic characteristic
Attributes such as lifestyle or personality used in market segmentation.
Wholesaler
A business that buys products from manufacturers and sells them to retailers.
Postpurchase evaluation
The stage in the consumer decision process that occurs immediately after a purchase.
Public relations
An activity aimed at managing a company's image and its relationship with the public.
Competitive environment
The factor a company responds to when studying competitors’ prices.
Marketing concept
The philosophy that focuses on satisfying customer needs while achieving organizational goals.
Mission statement
A statement explaining the organization's purpose and direction.
Target market
The specific group of consumers a company aims to serve.
Consumer product
A product intended for use by individuals rather than businesses.
Brand loyalty
A customer's commitment to repeatedly purchasing the same brand.
Supply and demand conditions
The basis for a company increasing prices when demand exceeds supply.
Packaging
The design and production of a container or wrapper for a product.
Mass advertising
The promotional method that generally reaches the largest audience.
Primary data
Information collected firsthand for a specific purpose.
Focus group
A research method used to gather customer opinions and insights.
Increase consumer spending
The anticipated effect of an increase in consumer confidence.
Distribution activities
The focus of the 'place' element in the marketing mix.
Routine response behavior
A type of buying behavior that involves minimal effort due to habitual purchasing.
Zero-level distribution channel
A distribution method where the manufacturer sells directly to consumers.
Ethical marketing
Marketing that accurately represents product benefits and avoids misleading claims.
Product life cycle
The stages a product goes through: Introduction, Growth, Maturity, and Decline.
Price skimming
A strategy involving a high initial price that is gradually lowered over time.
Promotional pricing
A temporary price reduction used to increase traffic and sales.
People (4 Ps)
Not one of the traditional four Ps of marketing, which are Product, Price, Place, and Promotion.
Customer needs and wants
The primary influence on consumer demand.
E-commerce advantage
Twenty-four-hour availability is a major benefit of online business.
Impulse purchase
A spontaneous buy, such as candy at the checkout counter.
Business market
The market involved when businesses purchase raw materials.
Political/legal environment
Includes factors such as product safety regulations.
Brand name purpose
To differentiate one seller's products from another's.
Test marketing
The method to determine consumer preference for product features before launch.
Product performance
The key to achieving customer satisfaction when it meets or exceeds expectations.
Publicity
The promotional activity viewed as most credible due to less control over the message.
Cultural influence
Examples include family traditions that affect consumer behavior.
Successful marketing strategy
Begins with understanding customer needs and wants.