Intro to Social Work Final Exam

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Consultancy/Collaboration

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51 Terms
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Consultancy/Collaboration

Enabler, Facilitator, Planner, Colleague Finding solutions with clients

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Resource Management

Broker/Advocate, Mediator, Activist, Catalyst Finding, maintaining, and advocating for resource provision for and with clients

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Education

Teacher, Trainer, Outreach, Researcher Empowering information exchange between social worker and client

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Elements of Empowerment Approach

personal, interpersonal, sociopolitcal

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Personal

a subjective state of mind; competence; feeling in control to impact change. Arises from a goodness of fit

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Interpersonal

sense of independence, support, and respected status; the ability to influence others, Social status, Skill sets and positions

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Sociopolitical

the objective reality of opportunities in societal structures and the reallocation of power through modification of social structures

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Elements of the strength perspective

Clients have existing reservoirs of resources and competence to draw upon. Clients have a distinct capacity for growth and change. Problems defined as occurring within the transactions between systems rather than than residing in deficient system functioning. Collaboration amplifies existing strengths to build new resources. Affirms client is the expert. Positive change builds on a vision of future possibilities. (Miracle Question) Magnifies mastery and competence rather than correct deficits.

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Person in environment

understanding an individual and individual behavior in light of the environmental contexts in which that person lives and acts

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Cultural influences on communication

affects all facets of communication processes, creates variability in verbal meaning, nonverbal expression and interpretation, some nonverbal expressions apply universally

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Assumptions influence on communication

Can lead to misunderstandings

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Expectations influence on communication

past experiences shape perception

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Emotional influence on communication

impact sending, receiving, and remembering information. Acute stress can result in hypervigilance

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Distractions

noise, odors, interruptions

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Close ended vs open ended questions

One only elicits a yes or no response while the other allows the client to elaborate

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Proactive Responding

Client-centered, culturally sensitive, goal-directed Uses active listening skills Respond by building on and validating what clients share

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Verbal skills

Use easily understandable words, Avoid evaluative terms, such as good, bad, okay, Avoid jargon, inferences, speculation, and labels, Use words that are descriptive rather than inferential, Do not generalize people based on their ethnicity, gender, class, etc., Adopt a speaking style that is moderate in tone and speed of delivery, Use speech to convey that you are truly interested in what the client has to say

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Non-verbal skills

Bodily behavior, eye behavior, facial expressions, voice-related behavior, observable autonomic physiological responses, general appearance, space

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Effective listening

Minimizes attention to his/her own experiences, concentrates on the client with a determination to understand, Listening attentively conveys respect for the client

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Active listening

Combines talking and listening skills in such a way that others feel understood and encouraged to express themselves further. Is a form of feedback. Shows interest in the client’s views, feelings, and experiences

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Inviting

Use of body position, facial expression, speech, and language to indicate readiness to listen

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Listening

involves hearing, observing, encouraging, and remembering

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Reflecting

Includes paraphrasing the client’s statements

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Self-disclosure

Brief, infrequent, and immediately relevant to clients, “this is my experience”

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Common errors in communication

Using too many of the client’s words so that one appears to be mimicking. Repeating the same lead-in phrase. Trying to be clever or profound. Responding only to facts or feelings rather than listening actively. Interrupting frequently. Using active listening too often

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Biopsychosocial

Describes the social aspects of the client’s functioning and their situation.  Social Workers are especially concerned about the match between client needs and resources available to meet those needs

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What does a BPS need to be

short-the report should say no more than needs to be said to communicate necessary info clear and simple-select the least complicated words  useful-keep your purpose in mind. Do not include info just because it is interesting

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Timeline

Table that reflects important events or experiences in chronological order during a designated period

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Genogram

Graphic representation of family trees or pedigrees

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Eco-map

Diagrammatic representation of the social contexts in which people live

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Qualities of a good goal

Should be stated as an accomplishment. Stated in clear, specific terms. Should be measurable or verifiable- Need to know how you will know if you succeed Realistic for the client Adequate to improve client situation

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SMART goal

Specific, Measureable, Attainable, Relevant, Time-based

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make goals clear and _____

Specific

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Define _____ assets

Measureable

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Confirm your goals are ____

Attainable

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Verify your goals are ____

Relevant

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Set up a _____ plan

Time-based

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Objectives of treatment plan

Specific concrete steps to achieve the goal

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Intervention of treatment plan

Ensure goals and objectives are based on client needs

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Tasks of treatment plan

Action steps to break down objectives into more achievable action points

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Strategies to sustaining motivation

Validation Normalizing Accepting the Nature of change Respecting Uniqueness Matching cultural norms Emotional Support

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Empowerment

Promoting Leadership Facilitating Choices Shaping Competence

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Promoting leadership

Using natural leaders in the community

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Facilitating Choices

Realistic change Help reveal opportunities to make choices Help connect with resources to increase opportunities

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Shaping Competence

Strength-finding -------> Strength Accentuating What things are already going well

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Constructing feedback

Descriptive Shares personal perspective, not advice Specific Positive and points of improvement Keeps pace with client readiness

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Confrontation

Intent Behavior Outcome

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Reframing

negative -----> positive

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Metaphors

They are ambiguous and help the client make their own meaning

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Narrative Strategies

Clients become a "cast of characters" Find positive themes Help clients rewrite the parts of their stories that feel negative "The Story I'm telling myself"

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Tasks-new behaviors

Constructing Experimental Activities Observations Connecting and Disconnecting relationships Maintaining Productive Action Taking Small Steps Implementing Activities-homework Following Up

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