"The highest performing companies, therefore, have well developed systems for killing ideas that their customers don’t want. As a result, these companies find it very difficult to invest adequate resources in disruptive technologies –lower margin opportunities that their customers don’t want –until their customers want them. And by then it is too late.” (Christensen, 1997, p. 265) \n \n **The Dilemma**: The logical, competent decisions of management that are critical to the success of their companies are also the reasons why they lose their positions of leadership