SFBS MODULE 1

Food and Beverage Services

__ is one of the most promising industries not only in the Philippines but around the world. There are more entrepreneurs who have vented into this kind of business, creating an increasing demand for skilled service personnel. While many due to poor patronage. This problem usually happen when the quality of food and beverages as well as the service fail short of customers' expectations

poor patronage

While many due to __. This problem usually happen when the quality of food and beverages as well as the service fail short of customers' expectations

Food flow

What is food and beverage service?

Commercial establishment and Institutional establishment

What are two classification of food service?

Institutuonal Establishment

This provide a volume of food and beverage service to institutions such as factories, school, military, airlines etc.

catering establishments

Food and beverage establishment could be descrived as __

Primary Catering Facilities

These type of establishments are primarily concerned with the provision of food and beverages services

ex: outdoor catering

Quick service, Midscale, upscale

classification of restaurant

Quick Service

“fast-food restaurant”

Mid-scale

“Full meals at a medium price with good value”

Upscale

“high quality cuisine at high end price”

Secondary Catering Facilities

In this type, the provision of food and beverages is part of another business, so basically this is an allied or support system of the business itself.

Club catering, Transport catering: airlines catering, surface catering, railways catering, ships catering

Example of Secondary catering facilities?

The Meal experience

These are various kinds of food service operations that are designed to meet a diverse range of demand.

• Physiological

• Economic

• Social

• Psychological

• Convenience

Example of meal experience

Bars

headed by the bar supervisor or bar captain.

Food outlet

Supervised by Outlet supervisors.

Room service

under the responsibility of the Room Service supervisor or captain.

Banquet Service

(both for in house function and catering) under the supervision of the Banquet supervisor.

• Food and Beverage Service
  Manager

• Headwaiter/ Outlet Supervisor

• Captain Waiter

• Receptionist

• Station waiter/ Chef de Rang

• Busboy

• Bartender

• barboy

• Sommelier/ Wine Waiter/ Wine
  Butler

other Organizations of FnB department

Appearance, customer care, ability, knows how to communicate either non verbal or verbal

Competencies of a food service professionals