MGMT Chap. 14

Team

A unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.

Social facilitation

The tendency for the presence of others to enhance one’s performance.

Special-Purpose Team

A team created outside the formal structure to undertake a project of special importance, such as developing a new product.

Functional Team

A team composed of a manager and his or her subordinates in the formal chain of command.

Self-Managed Teams

A team that consists of multiskilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.

Free rider

A person who benefits from team membership but does not make a proportionate contribution to the team’s work.

Agile team

A small team that is focused on one aspect of a larger project and has complete responsibility and all needed member expertise to produce its product or service.

Global team

A group made up of employees who come from different countries and whose activities span multiple countries.

Virtual team

A team made up of members who are geographically or organizationallydispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.

Task Specialist Role

A team role in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal.

Socioemotional role

A team role in which an individual provides support for team members’ emotional needs and helps strengthen social unity.

Forming

The stage of team development involving a period of orientation and getting acquainted.

Performing

The stage of team development in which members focus on problem solving and accomplishing the team’s assigned task.

Norming

The stage of team development in which conflicts are resolved and team harmony and unity emerge.

Storming

The stage of team development in which individual personalities emerge and people become more assertive in clarifying their roles and what is expected of them.

Adjourning

The stage during which members of temporary teams prepare for the team’s disbanding.

Task conflict

Conflict that results from disagreements about the goals to be achieved or the content of the tasks to be performed.

Team cohesiveness

The extent to which team members are attracted to the team and motivated to remain a part of it.

Conflict

An antagonistic interaction in which one party attempts to block the intentions or goals of another.

Team norms

An informal standard of conduct that is shared by team members and guides their behavior.

Faultlines

Hypothetical dividing lines that are based on one or more demographic characteristics of members, such as age, race, or ethnicity, or on nondemographic characteristics, such as personal values or attitudes.

Relationship conflict

Conflict that results from interpersonal incompatibility that creates tension and personal animosity among people.

Negotiation

A conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

Distributive negotiation

A competitive and adversarial approach in which each party strives to get as much as it can, usually at the expense of the other party.

Integrative negotiation

A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Cross-functional Team

Composed of employees from about the same hierarchial level, but from different areas of expertise.

Task force

A temporary team or committee designed to solve a problem involving several departments.

Satisfaction

The team’s ability to meet the personal needs of its members and hence maintain their membership and commitment.

Productive Output

Performace and the quality and quanity of task outputs as defined by team goals.

Diversity

A variety of diverse skills, knowledge, and experience produces innovative solutions.

Capacity to Adapt & Learn

The ability of teams to bring greater knowledge and skills to job tasks and enhance the organizations ability to respond to new threats or opportunities in the enviroment.

Member roles

Focuses on both performance and social satisfaction.