Unit 7 - knowledge management

SECI model

Socialization, externalization, combination and internalization.

Explicit information: represented through natural or symbolic language.

Tacit knowledge: personal and ingrained in human experience.

Socialization: to transfer tacit knowledge from one individual to others.

Externalization: converting an individual’s tacit knowledge into explicit forms so that other employees can understand

Combination process: to convert explicit knowledge into new types of explicit knoweledge.

Internalization: conversion of explicit knowledge into tacit knowledge through the notion of learning.

Explicit information

represented through natural or symbolic language.

Tactic knowledege

Personal and ingrained in human experience.

Knowledge sharing in two perspectives

Technology and people centric.

Tech is a significant factor in information sharing.

People-centric approach has a significant impact when it comes to knowledge exchange

knowledge capture

Identifying and capturing existing knowledge from various sources, such as individuals, documents, databases, and external networks.

Knowledge creation

Generating new knowledge through research, experimentation, collaboration, and innovation.

Goal of knowledge management

The goal is to help create, sharing, and apply knowledge to support decision-making, problem-solving, and continuous learning