Quiz 2 - Human Communication

Framing

Context and way the word(s) are delivered changes its meanings

“Fuck you” to a joke, and “Fuck you” to someone who offended you

How many pieces of data make a pattern?

3

What is the definition of a conversation?

Two people are exchanging information and feelings

Define these parts of the conversation: Greeting, topic priming, heart of convo, prelim processing

• Greeting - This is where you say hello 

• Topic priming - Establish what you are going to talk about

• Heart of convo - Start talking about the things u decided to talk about

• Prelim processing - Flip of processing what is the point of this

What is the definition of backchannel cue?

Looking at someone to get a chance to speak

What are quality and quantity maxim?

Quality maxim - Things you say in a conversation you should know something about

Quantity maxim - Talking ALOT

What are relevance and manner maxim?

Relevance maxim - Relevant to the conversation

Manner maxim - Manner in which you talk to the person should be based on that person

What is the meaning of other centered focus?

Focus on them

What is the difference between hearing and listening?

Hearing is receiving sound waves

Listening is having understanding

What are the three steps of listening?

Comprehension

Retention

Response

What are the basics of hearing (comprehension)?

Phonemes - basic unit of sound (th, ph, qu), this is just like phonetics!!

Morphemes - Morph the phonemes into meaningful units which are words

What is information bulimia?

Binging on information and then forgetting it when it is no longer of use

Forgetting curve - After about 20 minutes you will only remember 60%

What is glazing over?

Not really paying attention

Competitive interrupting

Somebody keeps seizing the floor

Conversational narcissist

Make the conversation keep coming back to them

What is one up man ship?

One better than you

Pseudo listening

When you are only pretending to listen, but not actually listening

Ambushing

Listening for weakness in their argument and then pouncing like a tiger, this happens a lot in politics

Truly believing

Accepting what someone else says is true without actually having any evidence

“Believing your parents when you were younger”

Confirmation bias

Bias towards information that we want to believe

Downplay information that counters what we believe

“Looking for if a person is cheating on you”

Rationalization of disconfirmation

Come up for superficial reasons for why something is wrong

Skepticism

To question things

“I’m going to listen but im going to draw my conclusions is based on probability”

What are the four types of claims that a person can make

Possibility claim - It could happen

Plausibility claim - It might happen - Higher chance of it happening

Probability claim - It is likely to happen

Certainty claim - 100% it's going to happen

What is self correction?

Modify the way we think about things when we get new information

Empathy

Better understand what the person is experiencing

What are the types of questions

Clarifying questions - make sure you actually understand the issue

Exploratory questions - Well what do you mean you had a bad day

Encouraging questions - Get them to talk more in terms of depth

What are the three parts of empathic listening?

Empathic listening - “Wow that really sucks”

Reassurance

Validation

Assistance

What are the types of responses?

Content only response - Only addresses what the person said but not the emotions

Interpreting response - 

Evaluating response - Judging them

Advising response - Get them to stop feeling that way

What is the principle of parsimony

The simplest solution is preferred over a more complex one

Basically people are lazy

Shifting the burden of proof

To change the responsibility of proving or disproving a point from one party to the other party

Linguistic relativity

What we think is influenced by the language we think

Bypassing

Assign the same meaning to a word “Cap”

Allness

Simple but untrue generalizations

What is the listening process?

Recieving

Understanding

Remebering

Evaulating

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