Information Systems Management - C724 PA

Which function describes a role of a transaction processing system (TPS)?

Keeping track of elementary business activities

An investment company employee is responsible for payment processing for regular investments.

Which system should be used in this situation?

Transaction processing system (TPS)

Which situation describes a case in which a management information system (MIS) should be used?

A supervisor is responsible for creating a report showing categorized expenses and how they compare to previous time periods.

Which question is related to the use of a transaction processing system (TPS)?

Which cashier served during a specific customer encounter?

What is the system used for integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources?

Enterprise system (ES)

A company board of executives is searching for a system to source, produce, and deliver goods and services efficiently through information sharing.

Which type of system should be used?

Supply chain management (SCM) system

A company is organizing collaboration for a new project. The project will include various forms of collaboration, including collaboration that is synchronous and colocated.

Which form of collaboration is appropriate for this purpose?

A shared table, because it occurs at the same place and the same time

A company wants to incorporate asynchronous and remote collaboration to enhance work team communication.

Which form of collaboration fits this requirement?

A wiki, because it occurs at different times and different places

Which factor diminishes the long-term competitive advantage obtained through strategic systems?

Globalization has increased competition.

Which research finding about IT alignment with business objectives is accurate?

Profitability is directly related to the alignment of IT with business goals.

What does the business value chain model help firms with to better overcome competitive challenges?

Identifying where information systems are likely to have a strategic impact

An organization needs an IT component for accessing the internet and internet resources.

Which IT component should be used?

Web browser

An IT manager is evaluating the possibility of using open source software for business operations.

What is an example of open source, as opposed to proprietary, software?

Mozilla Firefox web browser

What is an economic advantage of new information systems in an organization?

Reduced internal management costs

Which benefit is associated with the organizational use of the internet?

Prompt internal and external interactions

Which outcome has resulted from virtualization as a trend of emerging information technology?

The possibility of accessing computing resources in ways not restricted by geographic location

Based on trends in IT, companies are able to utilize clean energy-powered data centers.

Which trend has led to this impact on organizations?

Green computing

Which organizational effect should management expect with new information system applications?

Changes to business processes

What is an important consideration for hardware capacity planning?

Changes in business volume

How does a database management system address the traditional file environment problem of redundancy?

By minimizing isolated files in which the same data are repeated

Which capability of database management systems relates to adding or deleting data from the database?

Data manipulation

Which role do database management systems have in organizations?

Facilitating data sharing

A large organization is working on implementing a relational database management system and wants to have a high level of data integrity.Which action should this organization take to achieve a high level of data integrity?

Ensure that entries follow defined rules

What do companies use data mining to accomplish?

Extracting patterns from large sets of information

Which business intelligence gathering method is used to present insights regularly in a structured format?

Reporting tools

Which method is used to gather information about widespread consumer trends?

Market research

What do companies use geospatial intelligence to accomplish?

Optimizing delivery routes using location-based data

An organization is working on improving data quality throughout its operations. The organization is specifically ensuring that data is available to those who need it.

Which aspect of data quality is the organization addressing?

Accessibility

An organization with a large online presence has been struggling to maintain data quality with the rapid growth of the business. As part of its current effort to improve data quality, the organization would like to establish rules for organizational information sharing.

Which tool should the organization use?

Data governance

A small business needs to set up a network to connect office computers, a server, and a printer.Which computer network should be used?

Local area network (LAN)

Which scenario demonstrates the need for a campus area network (CAN)?

A university needs to set up a network to connect systems among its many offices, classroom buildings, and dorm buildings.

A company needs to create a network to connect its main office, two office branches, and a factory, all located in various places throughout a city.Which type of computer network is appropriate for this need?

Metropolitan area network (MAN)

A business is expanding to have locations in 10 states and needs a network to span these locations.Which computer network should be used?

Wide area network (WAN)

An organization is setting up a local area network to connect devices and share information within a manufacturing facility.What is a benefit of using this type of network?

Is well-suited for managing printers

A company is experiencing a latency issue with its website.What does this type of issue refer to?

An inability to transfer data

A company is considering investing more resources in network performance monitoring tools.What can the company expect these tools to do?

Monitor bandwidth issues

A company is setting up a relatively small network and wants information on each device to be directly shareable with other devices.What is the appropriate network architecture?

Peer-to-peer

A business is designing a network for a new office location and wants information to be stored on central servers.What is the network architecture that should be used in this situation?

Client/server

In order to best meet its needs for a new facility network, a business decided to implement a client/server architecture.Which disadvantage is associated with this type of architecture?

Central machine issues directly affect all linked devices.

As part of the design process for a new office computer network, a company needs a component that sends any received information to all other connected devices.

What is the component that the company needs?

Hub

An organization has been expanding, but it has been having trouble effectively tracking and reviewing routine transactions during the expansion. The organization believes that the current transaction processing system is insufficient for the new level of business. The organization is currently defining the problem to solve.Which step of the systems development process is the organization in?

Analysis

A company hired a consultant to evaluate the company's performance and opportunities to improve its information systems. The consultant found that the existing decision-support system is problematic and should be replaced with a new system. The company is now detailing system specifications that will achieve defined objectives.Which stage of the systems development process does the scenario represent?

Design

A company's middle management has been struggling to effectively monitor and control the business. Reports on the current performance of the company have been inaccurate at times or untimely, resulting in confusion or ineffective changes. The company has decided to consider implementing a new management information system and is currently changing from the old system to the new system using a parallel strategy.Which stage of the systems development process is the company working on?

Conversion

A shipping company is looking to have an old decision-support system replaced with a new custom system to improve performance. There is a desire for a well-established development process that will produce a reliable new system with comprehensive documentation. The board of directors is not concerned about how long the process will take.Which development method should be used for the new information system?

Traditional life cycle

A retail company needs to develop a new information system for one of its departments. The company is hoping the process will not take very long. For the best chance of success, there must be close collaboration between systems development and operations groups.Which development method should be used for this project?

DevOps

A human resources manager wants to view information about employee productivity for all days when the daily high temperature was greater than 85 degrees Fahrenheit to determine whether interventions should be made.Which type of decision-support tool should be used?

Parameterized report

A firm wants to determine which people to target with ads about nearby restaurants and stores.Which decision-support tool should be used?

Location analytics

A manufacturing company wants to use real-time data to determine the optimal time to service production equipment.Which decision-support tool should be used?

Operational intelligence

A company is developing a new enterprise information system.Which outcome can the company expect with the implementation of an effective IT integration strategy?

Enhanced interdepartmental collaboration

A manufacturing company is choosing an integration strategy for a new information system.What is required for the IT integration strategy to be effective?

Alignment with business objectives

With its rapidly growing level of business, a company wants a process-based approach for establishing an information security management system.Which standard should the company use for this purpose?

ISO 27001

An organization is seeking to enhance its information security measures. The organization wants guidelines for the integration of information security into operational plans.Which standard provides these guidelines?

ISO 27001

An organization that operates completely within the U.S. needs guidelines for creating a disaster recovery plan to restore information systems after an attack.What should this organization use to obtain the needed guidelines?

NIST Framework

A company is updating its information security policies after several updates and changes have been made to its enterprise information system. One component of the new policies indicates that management is only allowed access to employee data that is necessary and directly related to a defined business task.Which ethical concern is addressed by the policy?

Privacy

An online retailer has experienced rapid growth over the past several years and has decided to revisit its information security policies. Among many changes, one aspect indicates that a specific team will be established to handle internal policy disputes or questions of conduct.Which ethical concern is addressed by this aspect of the new policies?

Due process

A business owner is working on bolstering information security and is especially concerned about protecting user identities.Which tool should the business owner use to address this concern?

Identity management

A cross-functional team is working with a vendor to develop and implement information system policies in response to the growing use of customer information and networking within business operations. The team is currently addressing concerns about unauthorized access to stored customer information.Which type of controls should this team create?

Data security

A small business owner has concerns about information security but is not sure where to begin.What should this business owner do first?

Conduct a risk assessment

A company recently experienced an internal information security breach, but the company is reluctant to report the computer crime.Which reason explains why the company is reluctant to report the crime?

The crime involves employees.

A financial firm serving tens of millions of clients was recently the target of a cybercrime attack. Valuable company data and sensitive customer data were copied, resulting in harm to both customers and the company.

What is a societal consequence related to this large-scale attack?

Loss of public trust

A national retailer reported that computer hackers were able to penetrate their information system and steal sensitive company and customer data, potentially affecting millions of customers and threatening business operations.Which societal consequence is expected for this large-scale attack?

More stringent regulatory oversight

Which process describes how companies using the subscription revenue model in e-commerce generate income?

Charging users an ongoing fee for content or services

A company entered the e-commerce market by using the content provider business model.

What does this business model involve?

Distributing information such as news, music, or videos

Which activity characterizes the transaction broker business model for e-commerce?

Processing payments for consumers

A programming software company has paid for various ads on the web but has not had much success in attracting interested customers. The company would like to ensure its ads are presented to web users who are interested in programming.

Which conversion optimization strategy should be used in this situation?

Behavioral targeting

An online retailer has been paying for advertisements to be presented to general market audiences, but success has been limited.

Which strategy will improve the retailer's advertising by allowing ads to be presented to consumers based on their activity?

Behavioral targeting

A company is implementing a social customer relationship management (CRM) system in response to a growing online presence.

What should the company expect to be able to do with this type of system?

Deepen interactions with customers

A company with a large online presence would like to identify unfavorable opinions about a recent subscription service.

Which tool should the company use in this case?

Sentiment analysis

A small business is beginning to enter the e-commerce market and wants to use social media to boost brand visibility.

Which strategy should the business use to accomplish this goal?

Collaborating with influencers

A food vendor has created profiles on several social media networking websites in hopes of beginning to implement social media marketing strategies.

What should this food vendor expect to do as part of its new strategies?

Engage with people who may become customers