leadership

near misses

situations where a negative outcome almost occurs

client safety events

happen w/ or w/out injury to the client, but had the potential to cause harm to the client

adverse events

events that caused unexpected harm to the client

sentinel events

unexpected death, major physical or psychological injury, or situations where there was a direct risk of either of these

failure to rescue

the most severe type of event & describes a situation where the client develops a complication that leads to death

patient centered care

provision of caring, compassionate, culturally sensitive care that addresses clients’ physiological, psychological, sociological, spiritual, & cultural needs, preferences, & values

teamwork & collaboration

delivery of client care in partnership w/ multidisciplinary members of health care team to achieve continuity of care & positive client outcomes

evidence based practice

use of current knowledge from research & other credible sources on which to base clinical judgment & client care

quality improvement

care related & organizational processes that involve the development & implementation of a plan to improve health care services & better meet clients’ needs

safety

minimization of risk factors that could cause injury or harm while promoting quality care & maintaining a secure environment for clients, self, & others

informatics

use of information technology as communication & information gathering tool that supports clinical decision making & scientifically based nursing practice

class A extinguisher

for combustibles

class B extinguisher

for flammable liquids & gas fires

class C extinguisher

for electrical fires

disaster

event that can cause serious damage, destruction, injuries, & death

mass casualty incident

catastrophic event that overwhelms local resources

internal emergencies

occur w/in a facility & include loss of electric power or potable water & severe damage or casualties related to fire, weather, explosion, or terrorist act

external emergencies

affect a facility indirectly & include weather, volcanic eruptions, earthquakes, pandemics, chemical plant explosions, industrial accidents, building collapses, major transportation accidents, & terrorist acts

safety, quality, & risk management

working to create an environment that supports the nurses’ ethical & social obligations to deliver safe & effective care while working to protect the organization from liability

health advocacy

supporting self determination of care & advocate for protection & rights of all involve in health care, including clients, nurses, providers, populations, & systems

clinical care delivery

requires a knowledge of health care environment, supports & role models a safe & effective model of care

healthy work environment

establishment & maintenance of a place of optimal well-being where the staff feel supported, safe, & respected

accountability for resource management

having & employing knowledge & strategic management of fiscal & human resources

legal & regulatory compliance

implementing & maintaining a compliance program that meets the legal & regulatory requirements of the many different approval & accreditation processes of the local, state, & federal entities

networking, partnering, & collaborating

meeting the expectation of collaborating & building alliances across a wide span of influence

negligence

practice or misconduct that does not meet expected standards of care & places the client at risk for injury

malpractice

professional negligence

invasion of privacy

intrusion into a client’s private affairs or a breach of confidentiality

defamation

false communication or communication w/ careless disregard for the truth w/ the intent to injure an individual’s reputation

libel

defamation w/ the written word or photgraphs

slander

defamation w/ the spoken word

assault

conduct of one person makes another person fearful & apprehensive

battery

intentional & wrongful physical contact w/ a person that involve an injury or offensive contact

false imprisonment

competent person not at risk for injury to self or others is confined or restrained against their will

incivility

action that is rude, intimidating, & insulting