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Concurrent controls are sometimes called
Screening controls
Using. a supervisor focuses on critics needs and allows employees to handle most routine deviation from standard
Management by exception
If sales fall 5% below forecast, a sales manager takes no action. If, however, sales fall 20% below forecast, the sales managers and the district manager schedule a sales review meeting. This is an example of:
Management by exception
Martha make sure the flower she buys is fine enough and the other ingredients are fresh before she bakes her cakes. Which of the following methods of control is best illustrated by Martha’s actions?
Feedforward control
Which of the following is NOT one of the three types of control systems?
Conclusive
Control
Involves for seeing things that could go wrong and taking steps to prevent them
In deciding how to measure performance the supervisor should
Develop a meaningful valid method of measurement
Which of the following is not a step in the control process?
Establishing supervisory authority
Monetary standards would include all of the following EXCEPT
Deadlines
After standards are set, supervisors
Must standards are set, supervisors
guaranteed the individual accused of violating an established rule, a human to determine the extent of guilt
Due process
interpret policies for employees and carry out the organizations wishes for selecting and training employees
Supervisors
A performance appraisal can be used for all of the following purposes, EXCEPT
to invalidate selection techniques that need EEOC requirements
When a supervisor disciplines an employee the supervisor
Should try to retain a normal relationship with that person
are supposed to measure the applicants emotional adjustment and attitudes, and they are used to see how the person might fit into the organization
Personality tests
When an intolerable employee offense occurs, the employee should be
Discharged
Which of the following interview techniques makes it easier for supervisor to compare the backgrounds and skills of different job applicants
Structured interviews
The selection process begins with:
Applications of candidates being taken by the human resource department
The first step and disciplinary due process is to
Establish rules of conduct
The supervisor should deal with honest mistakes made by the employee through
Counseling
Labor organizations, in which all workers in an industry belong to the same union are :
Industrial unions
Under the Fair Labor Standards Act, are covered and must be paid at least the minimum wage
Non-exempt employees
Unions may:
Engage in a strike when collective-bargaining fails
Under a union contract supervisors have all of the following rights EXCEPT
To ignore the rules of seniority
Which of the following is NOT one of the usual steps that is followed in a grievance procedure?
The employee and CEO resolve the issues together
A. Is an organization of workers banded together to achieve economic goals
Labor union
Equal employment, opportunity laws, prohibit discrimination against all of the following groups EXCEPT
Married workers
Which of the following laws provided employees with a “Bill of Rights”
Taft Hartley act
Right to work laws:
Give workers the right to join or not join a union without being fired
Which of the following is a legally required employee benefit?
Social Security
