BUSN Chapter 14: Management, Motivation, and Leadership

Flashcards covering key concepts in management, motivation, leadership, and organizational structure.

What is Management?

Achieving organizational goals through planning, organizing, leading, and controlling resources.

What are the different levels in the management hierarchy?

Top management, Middle management, First-line management

Why is employee motivation important for managers?

Motivating others to reach their best, resulting in increased productivity and job satisfaction.

What are the levels of Maslow's Hierarchy of Needs?

Physiological, Safety, Social (Belonging), Esteem, Self-Actualization

What are the key assumptions of Theory X?

Workers dislike work, fear is motivating, prefer to be directed.

What are the key assumptions of Theory Y?

Work is natural, different rewards can be motivating, can accept responsibility.

What elements are involved in creating jobs with meaningful content through Job Enrichment?

Skill variety, Task identity, Task significance, Autonomy, Feedback

What is Expectancy Theory?

Centers on the relationship among individual effort, individual performance, and individual reward.

What is Equity Theory?

Centers on how the perception of fairness directly impacts worker motivation

What is the planning function?

The function that is core to effective management; flexible to address cutthroat competition, rapid change and economic uncertainty

What are some sample questions to consider during Contingency Planning?

How should we respond if our competitors start a price war? What should we do if the government regulates our industry? How can we restart our business if a natural disaster destroys our plant? How will we evacuate employees if terrorists strike our headquarters?

What are the steps involved in strategic planning?

Define the mission, evaluate competitive position, set goals, create strategies, implement strategies, evaluate results.

Name some of the characteristics associated with Generation Y in the workforce.

Goal driven, NOW focused, Change oriented, Tech savvy, Diverse, Idealistic, Fulfillment focused

What is a Mission?

An organization’s purpose, values, and core goals, providing the framework for all other plans.

What does SWOT stand for in SWOT analysis?

Strengths, Weaknesses, Opportunities, and Threats

What is Organizing?

Logical structure for people, their jobs, and interaction.

What are the key organizing considerations?

Degree of centralization, span of control, departmentalization.

What are different ways for Departmentalization to occur?

Functional, product, customer, geographical, process.

What do staff managers do?

Provide advice and assistance (e.g., legal, accounting, HR).

What is a Line Organization?

Clear, simple chain of command.

What is a Matrix Organization?

Brings together specialists to work on projects; there is no clear chain of command.

What are the different types of Leadership Styles?

Autocratic, Democratic, Free-Rein

What do Autocratic Leaders do?

Hoard decision-making power for themselves.

What do Democratic Leaders do?

Share power with their followers.

What do Free-Rein Leaders do?

Set objectives for their followers but give them freedom to choose how they accomplish those goals.

What are the three leadership traits that go hand in hand with power and influence?

Position, Expertise, Personality

What are the steps in the Controlling process?

Establish clear performance standards, measure actual performance against standards, take corrective action if necessary.