Video Notes: McGaan's Four Cs, Maggiani's Ten Tenets, and Watzlawick's Axioms of Communication

Vocabulary flashcards covering key concepts from the lecture notes on communication theories, including McGaan's Four Cs, Maggiani's Ten Tenets, and Watzlawick's Axioms.

Commitment (Four Cs)

Treat communication as a priority; leaders regularly update the team.

Context (Four Cs)

Both sender and receiver understand the situation and tailor the message accordingly.

Consistency (Four Cs)

Messages are repeated and steady; use the same rules and expectations.

Concern (Four Cs)

Consider the listener's feelings and needs; provide feedback kindly.

Honest (Ten Tenets)

Builds trust in communication.

Clear (Ten Tenets)

Easy to understand.

Accurate (Ten Tenets)

Based on facts.

Comprehensive (Ten Tenets)

Complete message.

Accessible (Ten Tenets)

Reachable by all.

Concise (Ten Tenets)

Short and direct.

Correct (Ten Tenets)

Free from errors.

Timely (Ten Tenets)

Sent at the right time.

Well-designed (Ten Tenets)

Neat and organized.

Builds goodwill (Ten Tenets)

Strengthens relationships.

You cannot not communicate (Axiom 1)

You cannot avoid communicating; even silence sends a message.

Content and relationship (Axiom 2)

What you say (content) and how you say it (relationship) matter.

Punctuation in interaction (Axiom 3)

Interpretations of cause/effect depend on how interactions are punctuated.

Verbal and nonverbal messages (Axiom 4)

Messages include words and body language; nonverbal cues can carry more meaning.

Symmetrical or complementary (Axiom 5)

Interactions can be equal (symmetrical) or involve different roles (complementary).

Quick Tip

Be clear, honest, kind, and aware of both words and nonverbal signals.