chapter 13" communication climate.

communication climate

• emotional tone of a relationship between 2 or more individuals

• determined by the degree to which people see themselves as valued

example of communication climate

work place environment

confirming communication

direct or indirect messages that convey value

example of confirming communication 

You exist, you matter, and your important 

disconfiring communication

signals lack of regard 

example of disconfirming communication

you don’t exist, you don’t matter and your not important 

recognition

• An important indication that you are aware of the other person.

• can be done verbally or nonverbally 

example of recognition

smiling, saying “glad to see you”

acknowledgement.

paying attention to the ideas or feelings of others

example of acknowledgement

“I see your point”, “I understand how you feel”

endorsement 

• agree with or support another person 

• communicates the highest form of valuing 

example of endorsement

“your right about that”

disagreeing messages

A message that says “you're wrong” and includes both argumentative and complaining elements.

argumentatives

presenting and defending positions taken by others 

complaining

A disagreeing message that directly or indirectly communicates dissatisfaction with another person 

disregard

treating someones messages as unimportant or nonexistent 

phubbing

act of sunubbing others(intentionally or not) while attending to your mobile device 

agressiveness

tendency to attack another person’s character, background, or identity. Demeans the worth of others and hurtful to relationships 

ostracism

• “the social death penalty.”

• purposefully excludes others from interaction 

• silent treatment, ghosting, stonewalling 

face-threatening acts

messages we perceive as challenging the image we want to project 

evaluation 

• judges another person in a negative way 

• judges what the other person is feeling and doesn’t explain how or why and lacks specifics

example of evaluation

“your inconsiderate”

description

• way to offer your thoughts, feelings, and wants without judging the listener

• documented observations that are specific and concrete 

• focused on behaviors that can be changed 

example of description

“I would appreciate it if……”

controlling communication

• when a sender imposes a solution on the receiver, with little regard for that person’s needs or interests

• says: I know what is best for you, and if you do as I say, we’ll get along 

example of controlling communication

“Get off your phone—now!”

problem orientation

• focuses on finding a solution that satisfies both their needs and those who are involved 

• speaker says we 

example of problem orientation 

I really need to talk soon—can you take a break so we can talk? 

strategy

• defending arousing messages in which speakers hid their ulterior motives 

• dishonesty and manipulation 

example of strategy

“have you ever considered another line of work?”

spontaneity 

expresses a message with out any attempt to manipulate the receiver

example of spontaneity 

“I’d like to go out to dinner more often”

neutrality

• sender expresses indifference toward a receiver 

• disconfirming because lacks concern for the welfare of another and implies the other person isn’t very important to you

example of neutrality

“dont get too excited— everybody gets promoted sooner or later” 

superiority

sending patronizing messages explicitly 

example of superiority

You really believe that?

equality

they communicate that although they may have greater talent in certain areas, they see other people as having just as much worth 

example of equality

here’s another way to think about it….

certainty

people who think they are always tight and that there is only one way of doing things 

example of certainty

that will never work!